Jobs at Hex

Commercial Counsel will own Hex’s commercial contracting, including enterprise customer agreements, vendor and AI partner contracts, NDAs, sponsorships, and marketing partnerships. The role partners with Sales, Product, Operations, Legal Ops, and cross-functional teams; advises on data, privacy, security, and AI terms; negotiates complex deals; improves legal playbooks; and uses AI and automation to streamline contracting.

Support Hex customers with technical questions and use-case development through chat, email, and Slack. Troubleshoot complex analytics workflows, create technical content such as documentation, demos, and videos, identify product pain points, and share customer feedback with Product. The role requires strong analytics expertise, customer empathy, communication skills, and experience with SQL, Python, Jupyter notebooks, BI tools, and contemporary data-stack workflows.

Coordinate interviews, onsite logistics, candidate communications, and recruiting systems across multiple teams. Partner with recruiters, hiring managers, and interviewers to maintain efficient hiring processes and deliver a high-touch candidate experience. Identify scheduling conflicts and process bottlenecks, improve recruiting workflows and templates, and support onboarding, recruiting events, and related employee-experience projects.

Manage and scale an Account Executive team selling Hex’s technical SaaS platform to SMB customers. Responsibilities include recruiting, onboarding, coaching, and mentoring AEs; refining sales methodology; supporting complex deal cycles; developing product and competitive expertise; improving pipeline health and funnel conversion with RevOps and Marketing; and driving new-logo sales and account expansion. The role requires travel as needed and commuting to a San Francisco or New York office twice weekly.

Leads and scales a mid-market Account Executive team by recruiting, coaching, and mentoring sales talent. Defines sales methodology, supports complex deal cycles, develops technical product and ecosystem expertise, and partners with Revenue Operations, Marketing, Product, and Revenue leadership to improve pipeline health, conversion, new-logo acquisition, account expansion, and customer relationships.

Lead Hex’s talent function as the company scales from 220 to 500 employees. Own talent strategy, hiring standards, interviewer training, sourcing innovation, recruiting technology, employer value proposition, candidate experience, compensation discussions, and difficult searches. Manage recruiters, sourcers, coordinators, and recruiting operations while personally executing searches. Build scalable, data-driven systems using automation and AI to improve hiring quality, speed, and consistency.

Lead Hex’s AI engineering and research organization in defining strategy across post-training, model evaluation, search and retrieval, and continuous learning. Manage research partnerships, publish technical content, and hire and develop AI engineers and researchers. Partner with executive leadership and product and engineering teams to deliver AI-powered product experiences and business outcomes.

Drive new business and expansion revenue within a mid-market territory. Build pipeline, understand customer challenges, position Hex’s data and analytics platform, partner with Sales Engineering on discovery and demos, manage full sales cycles, meet sales goals, forecast accurately, and provide cross-functional feedback. The role requires technical SaaS sales experience, familiarity with data, data science, or machine learning workflows, and the ability to learn basic SQL.

Own renewals and expansion for a portfolio of existing SMB and mid-market SaaS customers. Identify upsell opportunities, manage growth and retention forecasts, maintain pipeline hygiene, conduct commercial conversations, coordinate AE handoffs, and partner with Sales Engineering and Customer Engineering. As a founding member of Hex’s Account Management function, help create the team’s playbook and territory model.

Own Hex’s recruiting operations infrastructure, including the ATS, sourcing, scheduling, assessment tools, workflows, data quality, analytics, automation, and vendor management. Build dashboards and hiring forecasts, improve recruiting processes, implement AI thoughtfully, lead interviewer training and structured interviews, establish operating rhythms, and protect candidate experience. Partner with Finance, People Operations, Data, recruiters, and hiring managers to scale a high-growth hiring function.

Build AI-powered features and scalable agent infrastructure for Hex’s data analytics platform. Partner with research and product engineering teams on context, model prompting, experimentation tooling, and platform integration. Lead major product initiatives, develop performant web experiences, maintain high standards for testing and correctness, and mentor engineers. The role involves full-stack development across React, TypeScript, GraphQL, backend services, cloud infrastructure, and data systems.

Leads Hex’s East Coast Commercial Sales Engineering team supporting SMB and mid-market customers. Responsibilities include hiring and developing Sales Engineers, owning technical wins, guiding demos and evaluations, partnering cross-functionally with Product, Engineering, Enablement, and Marketing, managing team systems and tools, and using performance data to improve deal execution.

Own Hex’s paid marketing strategy and execution across Google, LinkedIn, Meta, and emerging channels. Manage large paid budgets, optimize acquisition and pipeline performance, build automated marketing systems, and run experiments across audiences, creative, landing pages, and bidding. Partner with Growth Product, Lifecycle, Web, Brand Design, and Demand Gen to connect paid acquisition to PLG activation, pipeline, and revenue. Use AI tools and Hex’s platform to improve campaign performance and develop repeatable marketing use cases.

Drive new business and revenue within a commercial territory by building pipeline, understanding customer challenges, positioning Hex, running discovery and demos with Sales Engineering, managing sales cycles, meeting targets, forecasting accurately, and expanding existing accounts. The role requires full-cycle SaaS sales experience in technical data, data science, machine learning, or analytics software, plus the ability to learn SQL and communicate complex technical concepts.

Build full-stack AI governance and observability features for Hex’s data platform. Responsibilities include developing React and TypeScript interfaces, backend language parsers, SQL generation, AI context systems, semantic models, agent audit tools, and workflows for governing and debugging AI-generated answers. The role requires solving front-end UX and backend scalability challenges while working with data teams and modern data warehouse technologies.

Own Hex’s web design and UX across its website, documentation, campaigns, launches, and future digital experiences. Lead visual systems, interaction, motion, product storytelling, and UX strategy while partnering with Brand, Marketing, Product, Content, and Engineering. This hands-on role takes designs from concept through production using HTML, CSS, and React/Next.js, while balancing craft, accessibility, performance, and maintainability. The role also influences creative processes and may eventually hire and mentor a web design team.

The Enterprise Sales Engineer advises data teams and executives, owns technical sales cycles, leads discovery, demos, proofs of concept, deployments, and technical reviews. They partner with Account Executives on deal strategy, communicate prospect feedback to Product and Engineering, create evaluation content, and support customer relationships through onsite visits and events. The role requires enterprise pre-sales experience, technical fluency in data science workflows, and strong customer communication skills.

Build and deploy AI capabilities for Hex’s Notebook Agent and context engine. Responsibilities include running experiments, fine-tuning models, developing AI infrastructure and experimentation tooling, architecting AI-enabled systems, and shipping production experiences for data scientists and analysts. The role partners closely with product teams, spans greenfield initiatives, and offers opportunities for technical and team leadership.

Own technical talent sourcing strategy across Engineering, AI, Infrastructure, Product, and Design. Build AI-powered sourcing workflows, identify passive candidates, map talent markets, create personalized outreach, and partner with recruiters and hiring managers on candidate calibration. Track sourcing metrics, test messaging, evaluate recruiting technologies, and establish repeatable programs that improve technical hiring and candidate experience.

Own and advance Hex’s analytical product area, including notebooks, dashboards, and conversational AI interfaces. Responsibilities include defining product vision, conducting customer discovery, researching competitors and the data analytics market, analyzing product data, and collaborating with engineering, design, sales, and go-to-market teams to deliver impactful features. The role also learns from customer and sales interactions to improve product-market success.