What's It Like to Work at Hi Marley?

What is your role and what attracted you to your company? Describe the moment when you knew you’d found the right fit.

Prior to joining Hi Marley, I spent about five years working as a claims adjuster. It was a great fit for how my brain works — it was fast-paced, empathetic and never boring. 

I’m also a dance instructor and I’ve always enjoyed taking complex movements (or topics) and breaking them down in a way that feels approachable and human. And that passion for teaching and connection bled into my professional life when I had the opportunity to become a trainer in the claims department.

In this role, I served as a test adjuster during our migration to a new claims system, which was an eye-opening experience. It was my first exposure to different tech roles within insurance; it completely changed how I saw my career path and opened new possibilities. I started taking some coding classes and boot camps to expand my knowledge and began looking up all our vendors. 

I immediately fell in love with the Hi Marley brand, energy and culture. Everyone looked happy, supported and celebrated. The moment I knew Hi Marley was exactly where I wanted to be was during my interview with my now manager. I left knowing he was someone I would love to learn from and that the company was one I wanted to join.

What’s your favorite part about working at your company? The projects, the team culture, the opportunities for career advancement?

The people and culture are my favorite parts of working at Hi Marley. Our culture is built on three core values: ‘Be Humble,’ ‘Max Courage’ and ‘Ubuntu.’ Because of this, early on, I knew I was in a safe place. I feel supported when I want to try new things. There’s flexibility, trust and an understanding that we’re all adults who want to do and can deliver really great work.

I love that I get to use my background as an adjuster every single day. I was encouraged to use my experience for a webinar, sharing anecdotes from my time as an adjuster to offer best practices for how auto adjusters can use Hi Marley to optimize their workflows. The webinar was one of our most popular and definitely pushed me out of my comfort zone. 

The ability to speak the same language as our customers builds trust. I also feel empowered to experiment, bring my creativity into work and make it my own. Like when I think of new, interesting and memorable ways to share metrics with my customers during check-ins to create more engaging conversations. When customers know I understand their pressures, it helps us solve problems faster and foster long-lasting partnerships.

What advice would you give to jobseekers looking to join your growing team?

Be prepared. There are multiple interview rounds and sometimes presentations, all with incredibly talented, passionate people.

Hi Marley’s core values are the backbone of our culture and the standards that guide how we treat one another and show up to work every day. So, if our values speak to you and you can show genuine alignment and belief in them, that will make an impression.

For example, did I have experience as a CSM before applying for this role? No, not at all. But I knew that I loved people and was great at building trust with customers. I shared my strengths and was open that I didn’t know everything and it’s okay not to know everything (be humble), but I’m willing to ask questions, learn and try new things (max courage) and I also have an insurance background where I could help others understand the industry and problem solve (Ubuntu).

My biggest advice is to know your strengths and lean into what makes you unique. Take risks, show your personality and don’t give up. We’re growing and continuously hiring! I didn’t get the role the first time I applied, but knew I wanted to be part of Hi Marley, so I stayed in touch and joined soon after.