Teams at Hilton Grand Vacations

Promote Hilton Grand Vacations to hotel guests in NYC, book qualified sales presentations, provide concierge-level customer service, distribute promotional materials, confirm appointments, enter dispositions in CRM, review production reports, follow gifting procedures, and meet monthly performance standards.

Review post-sale contracts and documentation for accuracy and compliance, ensure proper execution and signatures, support owners with explanations and reservations, handle administrative QAM duties, manage supplies and materials, coordinate follow-up with Sales/Hospitality, update department materials, and participate in calls to resolve owner issues.

Supervise and coach field sales teams to meet FPS package sales targets, train new hires, manage schedules and marketing materials, coordinate with marketing leadership, maintain policies, handle partner and customer issues, and support hiring and performance management to achieve area sales forecasts.