Teams at Hinge Health

Lead and implement security guardrails for AI-enabled development and AWS cloud infrastructure. Design IAM and least-privilege controls, secure AI/ML pipelines, integrate security into CI/CD and developer tooling, run cloud/IAM audits, build AI-driven security monitoring and incident response, ensure HIPAA and other compliance, and mentor engineering teams.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.

Build and manage the physical provider network across a western U.S. territory. Responsibilities include mapping provider landscapes, developing prospect pipelines, establishing provider relationships, negotiating and closing network contracts, launching and onboarding partners, achieving network growth targets, and representing provider needs to product teams. The role requires strategic territory management, quota attainment, project coordination, strong communication, and the ability to work effectively in a fast-paced startup environment.