Teams at Hinge

Lead quantitative consumer research on dating, identity, and connection, designing engaging surveys, analyzing emerging findings, and translating data into compelling stories for Communications and Product Marketing. Manage global and cross-cultural research initiatives, including reports, market stories, and product marketing studies. Partner strategically with marketing teams, develop research roadmaps, experiment with quantitative storytelling methods, and direct external research agencies.

Leads research operations by recruiting participants, coordinating in-person studies, managing vendors and research programs, and designing scalable systems for insight sharing. Partners with Legal, Safety, and IT to support secure, ethical data practices. Removes operational blockers, improves workflows through AI and emerging tools, and builds operating models aligned with product development and research needs.

Leads service delivery analytics and planning for Trust & Safety Operations. Owns KPI, SLA, productivity, quality, and operational reporting; builds dashboards, forecasting models, workforce plans, and monitoring frameworks. Manages the analytics and planning team, supports vendor budgeting and cost models, identifies operational risks and process improvements, and translates data into recommendations for leadership and service delivery teams.