Jobs at Hyro

Leads and develops an Engagement Manager team responsible for enterprise SaaS implementations and post-sale delivery. Owns portfolio KPIs, delivery timelines, account health, escalations, client relationships, playbooks, project templates, and reporting. Partners with Account Management, Solution Architecture, Product, and Engineering to resolve risks, coordinate resources, improve delivery processes, and incorporate customer feedback into product development.

Own go-to-market strategy, positioning, messaging, pricing, packaging, product launches, competitive intelligence, sales enablement, and marketing collateral for AI healthcare products. Partner with product, sales, customer success, growth, and content teams; brief industry analysts; gather customer insights; and improve launch and enablement processes.

Own adoption and expansion of Hyro’s AI agents across strategic healthcare accounts. Serve as an embedded customer advisor, guide deployment strategies, translate requirements into implementation plans, deliver product demos and training, and build trust with stakeholders from frontline staff through executives. Collaborate with Product, Engineering, Sales, and Engagement teams while helping establish the company’s new forward-deployed function.

Serve as a post-sales technical advisor for healthcare clients using conversational AI solutions. Lead scoping, architectural recommendations, deployments, configuration, testing, troubleshooting, and maintenance of AI agents. Coordinate with Engineering, Product, Customer Success, and Sales while aligning technical solutions with business goals. Manage client projects, anticipate deployment issues, and advise customers on best practices and product capabilities.

Lead post-sale lifecycle and enterprise deployments of AI agents for healthcare. Manage end-to-end implementations, serve as primary client contact, monitor account health, coordinate Solution Architects and engineers, align with Account Managers on strategy, and translate technical capabilities into business outcomes.