Teams at ICAP

Support Account Management to drive revenue and retention through account analysis, pipeline development, renewal monitoring, CRM maintenance, cross-functional collaboration, contract and enablement support, client-ready materials creation, IP protection, and market/competitive monitoring.

Provide front-office application support for traders and clients: troubleshoot systems, respond to urgent queries, analyze order-routing and trade flow issues, escalate to development, document runbooks, manage communication channels, perform start-of-day health checks, support incident/problem management, and assist with testing and projects across global teams.

Elicit, analyse and document business and operational requirements for equity trading systems. Work with Product Managers, Product Owners and development to define scope, drive feature delivery, support testing, govern estimations, track risks/dependencies, and leverage AI tools to improve analysis and stakeholder communication within an Agile/SAFe delivery framework.