Teams at IEM

Designs and governs AMI solutions and integrations for utility Meter-to-Cash processes. Leads data strategy (data lakes, Databricks, Azure), approves designs and tests, gathers business requirements, ensures architecture compliance, and supports deployments, operations, and storm restoration activities.

Plan, manage, and execute AMI system cutovers and migrations to DEV/TEST/UAT/Production. Develop detailed cutover plans, coordinate resources, liaise with vendors, integrators, LUMA IT and stakeholders, support releases, provide status reporting, define freeze and recovery strategies, and assist with storm restoration drills.

Review applications for duplication of benefits, fraud, and eligibility; verify documentation accuracy; follow policies and SOPs; log and escalate issues; implement corrective actions; manage workload and communicate with case managers to ensure compliance and quality control.