Jobs at incident.io

Sell incident response software to large enterprise accounts, especially engineering leaders, CTOs, and other technical buyers. Manage complex, multi-stakeholder enterprise sales cycles, conduct demos with Sales Engineers, build business cases, prospect into accounts, multi-thread opportunities, and close six-figure ACV deals. The role also involves contributing customer and market feedback to Product, helping build sales processes, and collaborating closely with leadership, Product, SEs, and Customer Success.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Own and expand major North American reseller and systems integrator partnerships, growing regional relationships into a national revenue motion. Responsibilities include recruiting new partners, building channel programs, managing deal registration and incentives, delivering enablement, generating partner-sourced pipeline, reporting to senior leadership, and collaborating across Sales, Customer Success, Marketing, Product, and Legal. The role requires frequent on-site partner engagement and travel.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

The Commercial Account Executive will sell B2B SaaS products, optimize client account management, deliver product demos, and develop sales processes. The role focuses on closing high-value deals with technical stakeholders in a fast-paced startup environment.

As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.