Jobs at incident.io

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

The Commercial Account Executive will sell B2B SaaS products, optimize client account management, deliver product demos, and develop sales processes. The role focuses on closing high-value deals with technical stakeholders in a fast-paced startup environment.

The Expansion Account Manager manages a portfolio of customers, driving adoption and expansion of the platform, identifying upsell opportunities, and mitigating churn risks through proactive engagement strategies.

As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.