Teams at incident.io

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.