Teams at incident.io

Sell incident response software to large enterprise accounts, especially engineering leaders, CTOs, and other technical buyers. Manage complex, multi-stakeholder enterprise sales cycles, conduct demos with Sales Engineers, build business cases, prospect into accounts, multi-thread opportunities, and close six-figure ACV deals. The role also involves contributing customer and market feedback to Product, helping build sales processes, and collaborating closely with leadership, Product, SEs, and Customer Success.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Own and expand major North American reseller and systems integrator partnerships, growing regional relationships into a national revenue motion. Responsibilities include recruiting new partners, building channel programs, managing deal registration and incentives, delivering enablement, generating partner-sourced pipeline, reporting to senior leadership, and collaborating across Sales, Customer Success, Marketing, Product, and Legal. The role requires frequent on-site partner engagement and travel.