Teams at Included Health

Lead strategic, high-visibility SaaS implementations by designing governance, driving executive engagement, managing complex cross-functional workstreams, mitigating risks, and mentoring teams to ensure successful launches and long-term client partnerships.

Lead multi-year staffing strategy and workforce management for Member Care, oversee vendor/BPO relationships, and drive AI-enabled automation and tooling. Own staffing models, forecasting, scheduling, performance metrics, and cross-functional execution while building a high-performing team and scaling productivity, vendor performance, and cost efficiencies.

Design, build, deploy, and operate production LLM-based solutions and agent workflows. Own reference architecture, integrations, IaC, CI/CD, monitoring, governance, and PHI-safe patterns. Lead cross-functional AI initiatives, vendor evaluations, and mentor engineers to scale secure, measurable AI tooling across the enterprise.