Teams at Incode Technologies

Supports enterprise customers across pre-sales, proofs of concept, pilots, implementations, integrations, and production. Owns customer issues from diagnosis through resolution, performs root-cause analysis, troubleshoots APIs and SDKs, coordinates with engineering, supports training and onboarding, and develops knowledge resources. The role requires strong communication, customer service, cross-functional problem-solving, and technical experience with cloud systems, mobile applications, scripting, HTTP/JSON services, and third-party SDK integrations.

Leads Incode’s LATAM BDR function by building and coaching the regional team, defining outbound pipeline strategy, targeting enterprise accounts, and driving prospecting performance. The role combines hands-on cold calling and multichannel outreach with AI-enabled sales optimization, KPI management, territory planning, sales partnership, and event representation. Success requires strong BDR leadership, enterprise outbound experience, English and Spanish communication skills, and knowledge of the LATAM market.

Own the technical relationship for strategic accounts, leading onboarding, SDK and API integrations, production health, incident response, release management, and technical project delivery. Translate customer needs into product feedback, coordinate internal engineering and support teams, monitor account health, and develop AI-assisted workflows and documentation. Requires strong technical communication, autonomy, multi-account management, cloud fundamentals, SQL, scripting, and experience with web or mobile integrations.