Jobs at Independence Pet Holdings

Supports pet insurance product strategy, development, compliance, and portfolio performance. Analyzes underwriting guidelines, rating algorithms, KPIs, competitors, market trends, and product enhancements. Partners with actuarial, underwriting, marketing, analytics, implementation, and training teams to deliver product initiatives, monitor outcomes, and provide competitor intelligence and strategic recommendations to leadership.

Lead end-to-end UX research, including generative and evaluative studies, usability testing, surveys, and field research. Synthesize qualitative and quantitative findings into actionable recommendations, reports, journey maps, and presentations. Partner with product, design, and engineering teams to influence product strategy and decisions. Support research operations, concept validation, prototyping, and user-centered practices across digital pet-care products.

Owns website strategy and digital experiences across a multi-brand pet insurance portfolio. Leads website redesigns, martech integrations, SEO and AI search optimization, landing page development, conversion optimization, analytics, and performance reporting. Partners with marketing, content, design, product, IT, agencies, and vendors to improve traffic, engagement, quotes, enrollments, and revenue while managing website governance, technology roadmaps, and cross-functional initiatives.

Lead global merchant acquiring and payment acceptance strategy and operations. Own onboarding, KYC/KYB, fraud, disputes/chargebacks, vendor management, risk governance, controls, settlement/reconciliation, reporting, and cross-functional partnership to ensure compliant, scalable, and profitable payments.

Manage product features and roadmaps for pet-health platforms, author product requirement documents and technical specs, scope and manage partner-facing APIs and integrations, coordinate cross-functional delivery, perform market and competitor analysis, and measure product performance working with data engineering.

Owns the end-to-end business development pipeline for new insurance distribution partnerships, including prospecting, qualification, deal structuring, negotiation, and closing. Builds relationships with agencies, brokers, MGAs, affinity groups, and InsurTech platforms; tracks pipeline metrics; collaborates with internal teams to launch partnerships; and represents the company at industry events.

Owns performance marketing strategy and customer acquisition across paid search and broader channels. Leads Google and Microsoft Ads, budget allocation, campaign testing, conversion optimization, attribution, executive reporting, agency management, and emerging channel pilots. The role focuses on improving CAC, LTV, ROAS, incrementality, conversion rates, revenue growth, and profitability.

Lead accounting operations and a reporting team to improve AP, intercompany, investment, and banking workflows; drive reporting automation, controls, and UAT for system integrations; partner with FP&A, Procurement, IT, and external auditors; manage statutory and management reporting, reconciliations, accruals, and close processes while scaling processes and metrics across the organization.

Lead underwriting strategy and governance for Doubtless North American carriers, set underwriting philosophy and risk appetite, oversee delegated authority and MGA oversight, ensure regulatory compliance, monitor portfolio performance, implement controls and audits, and partner cross-functionally to drive disciplined, profitable growth.

Lead finance, regulatory, and reporting for the Canadian branch of a U.S. insurance company: manage OSFI filings, IFRS 17 and US GAAP alignment, provincial compliance, GL and month-end processes, actuarial coordination, audits, controls, and cross-border collaboration to support growth and governance.

Support end-to-end deployment of actuarial pricing in Earnix, perform statistical modeling and data analysis, build dashboards and reports, validate and govern deployments, coordinate releases across environments, monitor production rating behavior, and present findings to stakeholders.

Design and operate a multi-region Azure application platform supporting AKS, serverless, messaging, APIs, and global routing. Build standardized Azure DevOps CI/CD pipelines, GitOps workflows, Terraform infrastructure, configuration strategies, and zero-downtime deployments. Improve reliability through observability, failover planning, incident analysis, and alerting. Enable development teams with self-service templates, documentation, and cloud-native guidance while optimizing performance, scalability, and cloud costs.

Manages end-to-end onboarding and implementation for new and renewing employer group insurance clients. Configures rates, benefits, commissions, and eligibility rules; coordinates clients, producers, TPAs, technology partners, and internal teams; leads kickoff meetings and stakeholder reviews; troubleshoots implementation issues; supports testing, documentation, training, and post-launch support. The role also drives process improvements and provides subject matter expertise and mentorship within group insurance onboarding.

Lead and execute high-visibility brand and motion design across a portfolio of pet insurance brands. Create strategic visual concepts for digital, print, social, web, email, and paid channels. Mentor junior designers, partner with stakeholders, present creative rationale, and maintain brand consistency while managing multiple projects and timelines.

The Product Analyst will analyze product performance, develop reports, and collaborate with stakeholders to enhance pet insurance offerings through data-driven insights.

The Director of Governance, Risk, and Compliance oversees the implementation of risk management and compliance programs across the enterprise. Responsibilities include regulatory compliance, audit leadership, third-party risk management, and collaboration across teams to ensure effective governance and oversight.

The Sr Program Manager will lead cross-functional teams on complex insurance transformation projects, ensuring delivery on scope, schedule, and budget while optimizing business processes and modernizing enterprise systems.