Teams at Index Exchange

Provide technical support and account management for small-to-mid publishers: onboarding, integrations, troubleshooting, configuration changes, and documentation. Use internal tools (Salesforce, Confluence, Looker, Index UI), communicate with clients, attend QBRs, and stay current on product releases and operational procedures.

Leads strategy, architecture, deployment, operations, automation, observability, and reliability initiatives for globally distributed database systems. Partners across engineering and business teams to improve performance, scalability, security, continuity, and operational rigor. Oversees incident troubleshooting, root-cause analyses, release processes, database change management, technology evaluation, roadmap planning, and mentoring while operating databases across Kubernetes, cloud, and bare-metal environments.

Manage a portfolio of buyer-side partners, delivering day-to-day account support, data-driven insights, and strategic recommendations. Collaborate cross-functionally with sales, analytics, and technical teams to drive platform adoption, identify growth opportunities, and ensure partner success across programmatic campaigns.