Jobs at Insomnia Cookies

Leads the design, delivery, evaluation, and continuous improvement of workforce training programs. Responsibilities include onboarding, instructional design, facilitation, needs analysis, LMS administration, training communications, campaign activation, compliance training, vendor and budget management, metrics reporting, and collaboration with operations, HR, quality, and compliance leaders.

Owns customer, marketing, digital, loyalty, and business intelligence analytics. Responsibilities include building dashboards, analyzing segmentation and lifecycle behavior, measuring campaign and promotional performance, evaluating experiments, forecasting customer value, improving data quality, and translating complex findings into actionable recommendations. Partners cross-functionally with Marketing, Finance, Product, Operations, Technology, and external agencies to improve decision-making and establish consistent measurement.

Leads enterprise-wide sourcing, procurement, supplier management, logistics partnerships, cost optimization, risk mitigation, and supply chain transformation. Defines performance metrics, reporting, dashboards, and scalable processes while partnering with Finance and executive leaders. Oversees negotiations, contracts, RFPs, supplier accountability, supply assurance, and working capital efficiency. Builds and develops a high-performing supply chain team supporting domestic and global growth.

Owns capital expenditure, fixed-asset, repairs and maintenance, software capitalization, and lease accounting for the bakery real estate portfolio. Responsibilities include tracking new bakery openings, capitalizing build-out costs, reporting spending against budgets, managing lease transactions in CoStar, and maintaining ASC 842 compliance. The role also develops accounting processes, supports financial reporting, and collaborates with stakeholders in a fast-moving environment.

Owns accounting for bakery locations, including P&L, inventory, cost of goods sold, labor, utilities, waste, accruals, reconciliations, and variance analysis. Leads multi-unit month-end close, ensures general ledger integrity under U.S. GAAP, and improves accounting processes and scalability. Partners with operations, finance, payroll, and project teams to support financial decisions and new bakery openings.

Lead and build Insomnia Cookies' end-to-end product innovation function: design a stage-gate process, own the innovation pipeline and P&L, drive cross-functional execution from concept to national launch across cookies, beverages, ice cream and adjacent categories, form strategic partnerships, manage packaging/equipment readiness, and lead a lean team using consumer insight, food science, and operational rigor.

Lead Insomnia Cookies' digital growth engine across loyalty, CRM (email/push/SMS), paid media, SEO, third-party delivery, Reddit/community, and personalization. Build and execute roadmaps, manage agencies, own loyalty economics and segmentation, activate first-party data, measure incrementality, and partner cross-functionally to drive acquisition, retention, and lifetime value.

As a Bike Cookie Courier, you will ensure timely delivery of cookies, milk, and ice cream while providing excellent customer service and using the delivery app.

Lead product strategy, roadmap, and execution for guest-facing digital ordering, loyalty, mobile, delivery integrations, and internal store tools. Partner with engineering, marketing, and operations, champion AI/ML use cases, run experimentation, hire and mentor product managers, and gather guest and Crew insights to drive metrics like engagement, conversion, retention, and order frequency.