Jobs at Insomnia Cookies

Support budgeting, forecasting, and long-range planning; build and maintain financial models; partner with business leaders to analyze performance, identify risks/opportunities, and present actionable recommendations; prepare reports, dashboards, variance analyses, and executive materials; automate reporting and improve planning processes.

Operate as the marketing organizations operational backbone: own Asana, manage integrated campaign calendars, run project plans and team syncs, coordinate agencies and cross-functional partners, track budgets and vendor contracts, build campaign dashboards, and run post-mortems to ensure timely, on-budget campaign delivery.

Lead product strategy, roadmap, and execution for guest-facing digital ordering, loyalty, mobile, delivery integrations, and internal store tools. Partner with engineering, marketing, and operations, champion AI/ML use cases, run experimentation, hire and mentor product managers, and gather guest and Crew insights to drive metrics like engagement, conversion, retention, and order frequency.

Lead and build Insomnia Cookies' end-to-end product innovation function: design a stage-gate process, own the innovation pipeline and P&L, drive cross-functional execution from concept to national launch across cookies, beverages, ice cream and adjacent categories, form strategic partnerships, manage packaging/equipment readiness, and lead a lean team using consumer insight, food science, and operational rigor.

Lead Insomnia Cookies' digital growth engine across loyalty, CRM (email/push/SMS), paid media, SEO, third-party delivery, Reddit/community, and personalization. Build and execute roadmaps, manage agencies, own loyalty economics and segmentation, activate first-party data, measure incrementality, and partner cross-functionally to drive acquisition, retention, and lifetime value.

As a Bike Cookie Courier, you will ensure timely delivery of cookies, milk, and ice cream while providing excellent customer service and using the delivery app.

Full-cycle recruiter partnering with Operations to hire salaried field leaders and high-volume hourly roles. Build pipelines via sourcing, hiring events, marketing, and community outreach. Manage Lever ATS, deliver excellent candidate experience, track recruiting metrics, and support new bakery openings and compliance.