Teams at Internova Travel Group

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Provides consultative corporate travel service in a virtual call center, booking accurate domestic and international air, car, and hotel reservations. Ensures corporate travel policies are followed, secures competitive rates, manages multiple client accounts, and delivers excellent customer experiences. Maintains productivity, quality, and call-monitoring goals while supporting colleagues, handling complex situations, adapting to change, and using Sabre GDS tools and formats.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.