Teams at JPMorganChase

Lead High Net Worth client experience strategy across Card, Concierge, and Travel. Responsibilities include defining servicing roadmaps, managing premium dining and lifestyle partnerships, developing scalable fulfillment models, strengthening client listening, enabling concierge teams, supporting portfolio growth, and communicating strategic results to senior leadership.

Lead go-to-market strategy and execution for an AI/ML and data platform, driving adoption across business units. Develop product vision, conduct stakeholder and persona research, create persuasive narratives and playbooks, facilitate executive briefings and roadshows, and develop lighthouse customers. Partner with product, engineering, marketing, customer success, and business teams to translate technical capabilities into business outcomes and move stakeholders from awareness to platform usage.

Partner with Latin America and Global Families investments leadership to define priorities, lead complex initiatives, produce executive-ready materials, manage stakeholder alignment, strengthen controls, support audit/regulatory/compliance deliverables, and drive process improvements and risk mitigation across global teams.