Jobs at Justworks

Lead end-to-end data science and machine learning initiatives, from identifying business use cases and querying data through prototyping, evaluation, deployment, and monitoring. Partner with Product, Engineering, and Machine Learning Engineering teams across areas such as risk, insurance, and payments. Develop predictive models, statistical methods, deep learning, and LLM solutions while contributing reusable data assets, tooling, MLOps strategy, technical reviews, and data-informed business decisions.

Provides strategic HR consulting to assigned customers, including compliance guidance, handbook reviews, HR program development, and employee-related support. Serves as a primary customer contact, explains complex HR and legal concepts clearly, creates educational content and tools, mentors HR consultants, and leads compliance and learning initiatives. Partners with Legal, Product, Revenue, and other teams on employment legislation and process improvements, including AI tool integration.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Lead and scale Justworks’ Customer Lifecycle Marketing function across acquisition, activation, retention, expansion, and advocacy. Develop lifecycle strategy, journey architecture, audience segmentation, triggers, and multichannel engagement across email, in-product, and SMS. Measure business impact, optimize programs, establish operating processes, partner cross-functionally, and lead a team of lifecycle marketing professionals. Leverage customer data, AI, and agentic solutions to personalize experiences and drive customer and revenue growth.

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Lead and improve Payroll operating systems by translating strategy into goals, workplans, and accountability. Run planning cycles, prioritize initiatives, track performance, and build scalable processes. Lead cross-functional workstreams with Technology, Product, Finance, and Operations to drive execution, reduce complexity, and improve customer experience and financial performance. Create clarity through documentation, operating artifacts, and evangelism while enabling teams to balance short-term delivery with long-term capability building.

Build and own production-grade AI systems for the People function, including agentic workflows, RAG pipelines, data integrations, evaluation frameworks, and privacy controls. Partner with People, data, governance, and engineering teams to transform operational workflows, ensure reliable use of sensitive workforce data, and promote responsible AI deployment. The role requires independently translating ambiguous business needs into scalable technical solutions and enabling sustainable AI ownership across the organization.

Generates outbound pipeline by researching prospects, conducting phone, email, and LinkedIn outreach, engaging decision-makers, qualifying sales conversations, and building opportunities for Account Executives. The role requires strong communication, organization, resilience, and willingness to learn modern sales tools and workflows. Representatives develop expertise in Justworks’ HR and PEO offerings while continuously improving prospecting messaging and productivity.

Leads high-priority, cross-functional product and technology programs from strategy through execution. Defines program scope, roadmaps, milestones, and success metrics; coordinates Product, Design, Engineering, Data, Operations, and GTM stakeholders; manages vendors and third-party partners; tracks KPIs, risks, resources, and outcomes; facilitates executive reviews and operational rhythms; and coaches teams on program management practices.

Lead and grow a team of software engineers building payroll, tax calculation, money movement, and financial ledger systems. Set technical direction, prioritize projects, define roadmaps, mentor engineers, recruit and retain talent, and partner cross-functionally to deliver reliable, accurate, scalable financial products. The role includes hands-on coding, technical decision-making, stakeholder communication, and improving platform interfaces and workflows.

Manage the complete lifecycle of customer tax registrations across multiple states, including agency accounts, Power of Attorney forms, third-party administrator connections, confirmations, and tax data entry. Research state requirements, maintain compliance documentation, audit accounts, resolve issues, communicate with customers and agencies, and identify opportunities to automate processes and improve filing readiness.

Build scalable customer experience data systems, pipelines, dashboards, metrics, and reporting frameworks. Analyze customer interactions and operational data to identify performance drivers, root causes, and improvement opportunities. Develop AI and LLM-powered quality assurance and feedback workflows, maintain data governance, and ensure analytics platform reliability. Partner with Customer Success, Support, Product, Engineering, and Data teams to deliver actionable insights and executive reporting. Manage NPS outreach and communicate recommendations to leadership.

Own cross-functional engineering program delivery, coordinating major initiatives, timelines, dependencies, stakeholders, and outcomes. Design learning, onboarding, and enablement programs; facilitate engineering forums; improve processes; build dashboards and metrics; and support recruiting and talent initiatives. The role partners across engineering, product, recruiting, and people teams to improve execution, visibility, capability development, and organizational effectiveness.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Guide new customers through onboarding and implementation, monitor milestones, resolve blockers, answer questions within service-level agreements, verify account setup, support first payroll completion, and deliver handoff communications. The role requires organized customer partnership, proactive follow-up, consultative communication, attention to detail, and the ability to manage structured processes while adapting to customer needs.

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.

Own the architecture, administration, and optimization of core enterprise platforms including Okta, Jira, Confluence, Google Workspace, and Slack. Lead SaaS adoption, AI enablement, lifecycle automation, audits, security improvements, documentation, troubleshooting, and support across 30+ applications. Serve as a technical expert, provide white-glove stakeholder support, and mentor junior systems engineers in a hybrid workforce environment.

Build and deliver revenue development programs for Sales and Customer Success managers and individual contributors. Own sales methodology reinforcement, coaching, role-based development, AI-enabled learning, manager-led reinforcement, external training partnerships, and performance measurement. Partner with Revenue, Operations, GTM Engineering, and Talent teams to diagnose capability gaps and improve manager behavior, seller skills, productivity, pipeline performance, conversion, ramp, and revenue outcomes.

Lead complex strategic partnership initiatives from agreement through launch and stabilization. Translate commercial opportunities into execution plans, coordinate cross-functional teams, manage dependencies and risks, drive decisions without formal authority, establish operating rhythms, and provide executive updates. Use AI and automation to improve project visibility and communication, while developing repeatable processes for future partnership launches.

Executes payment processing, funds movement, reconciliations, exception handling, and related workflows accurately and on time. Investigates and resolves payment issues, follows financial controls, identifies risks, and escalates unusual activity. The specialist also analyzes recurring problems, recommends process improvements, adopts automation and AI-enabled tools, and collaborates with teammates to deliver reliable payment operations.