Jobs at Justworks
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Payroll Operations Analyst

Justworks
Greater NYC Area
4 hours ago
+37
As an Analyst on the Payroll Operations team you will work across the organization to research and resolve a variety of payroll inquiries. You will be responsible to provide subject matter expertise on best practices, be a specialist in Justworks systems. The role will require critical thinking, a keen understanding of how to troubleshoot and a demonstrated ability to work alongside various teams.

Email Marketing Manager

Justworks
Greater NYC Area
4 hours ago
+37
The Prospect Engagement Manager is responsible for the creation and optimization of prospect and lead nurturing campaigns across email, direct mail, and webinars to support prospect engagement and new customer acquisition. The Prospect Engagement Manager is a talented and collaborative problem solver who creatively and continuously improves the way we execute campaigns. Analytical acumen, project management skills, and a desire to quickly test and learn are critical to successfully drive the program forward. You will develop a holistic omni-channel marketing strategy that optimizes the prospect journey and drives profitable lead generation.

Senior Underwriter, Workers' Compensation

Justworks
Greater NYC Area
4 hours ago
+37
As a Senior Underwriter you are someone from a large casualty insurer or broker that has experience with underwriting workers' compensation programs. As a Senior Underwriter you will analyze and evaluate workers’ compensation insurance risks to write, retain, and grow a profitable book of business. In addition, you are also someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture. If you want to continue your career in a complex but rewarding environment this position is for you! 

Payroll Tax Analyst

Justworks
Greater NYC Area
5 hours ago
+37
As a Payroll Tax Analyst joining our growing team you will be responsible for accurately paying and remitting withholding and unemployment taxes for our customers. You must have the ability to dependably execute a set of daily, monthly, quarterly, and annual tasks to help keep our CPEO and customers compliant. You are someone who can easily identify areas for process and procedure improvement and have a penchant for documenting everything you do. You love learning new software, deepening your skill-set and aspire to be a true payroll tax expert. Above all this role requires patience, determination and excellent people skills as you work cross-functionally to solve customer issues as well as communicate with local, state, and federal agencies

Payroll Tax Coordinator

Justworks
Greater NYC Area
5 hours ago
+37
Daily upkeep of payroll tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy, and surfacing any issues to senior team members. Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, amending filings, and providing thorough and accurate information. Assist with monthly, quarterly and annual federal, state, and local payroll tax filings. Schedule and remit accurate payroll tax payments for amounts due. Sort and resolve payroll tax related mail by working with relevant agencies to identify discrepancies and prevent delinquencies. Interact with government agencies to represent Justworks, advocate for our customers, and resolve payroll tax issues. Assist senior team members in building out internal resources (help articles, training decks).

Account Manager - 10:00 a.m.-7:00 p.m.

Justworks
Greater NYC Area
15 hours ago
+37
Justworks is looking for Account Managers to join our growing Customer Success department. As an Account Manager, your main responsibility is to develop strong relationships with your customers and to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams. Account Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers. Needless to say, Account Managers play a vital role at Justworks, and we are building a world-class team!

Sales Trainer

Justworks
Greater NYC Area
1 day ago
+37
Assist in training and onboarding incoming new sales hires and tenured reps. Measure new hire progress via KPIs and performance. Ensure new hires are progressing and ramping to plan. Assist in building upon the foundation of Justworks Sales Academy and corresponding materials. Deploy a blend of traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc). Create, administer and track training modules in LMS. Assist in building a culture of training and enablement throughout the organization. Periodically conduct ongoing training of experienced salespeople. Coach, mentor and develop salespeople at all levels.

Staff Accountant

Justworks
Greater NYC Area
1 day ago
+37
Justworks is seeking a Staff Accountant to join the Finance team. The Staff Accountant’s responsibilities will include all aspects of the general ledger and month-end close. This is a deadline driven environment. Strong analytical skills, attention to detail, great communication skills and a desire to learn are necessary to succeed in this role.

Manager, Engineering

Justworks
Greater NYC Area
1 day ago
+37
Work with the Engineers, Designers, and Product Managers to prioritize, schedule and execute projects so we can quickly develop and ship new features. Communicate and coordinate with other teams in and out of engineering to understand the requirements and opportunities for improvement. Provide guidance, both technical and non-technical, to direct reports. Help recruit, source, interview and hire for the entire engineering team.

Manager, Sales Development

Justworks
Greater NYC Area
1 day ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Claims Coordinator

Justworks
Greater NYC Area
1 day ago
+37
Collect and prepare customer data and other sensitive business information to timely remit to vendors and applicable state agencies including unemployment claims, workers’ compensation claims, income withholding orders and garnishments. Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system. Assist senior team members in building out internal resources (help articles, training decks, etc.). Collect, scan, sort and file mail.

Underwriter, Workers' Compensation

Justworks
Greater NYC Area
2 days ago
+37
As an Underwriter you are someone from a large casualty insurer, or broker that has experience with underwriting workers' compensation programs. As an Underwriter you will analyze and evaluate work compensation insurance risks to write, retain and grow a profitable book of business. In addition, you are also someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture. If you want to continue your career in a complex but rewarding environment this position is for you!

401(K) Operations Associate

Justworks
Greater NYC Area
2 days ago
+37
Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures. Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings. Identify pain points in benefit operations. Remediate issues by either creating and maintaining operations tools or working with product and engineering to correct.. Assist senior team members in building out internal resources (help articles, training decks, etc.). Report changes in systems/procedures across teams. Maintain vendor and internal partner SLAs.

Account Manager

Justworks
Greater NYC Area
4 days ago
+37
Justworks is looking for Account Managers to join our growing Customer Success department. As an Account Manager, your main responsibility is to develop strong relationships with your customers and to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams. Account Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers. Needless to say, Account Managers play a vital role at Justworks, and we are building a world-class team!

Software Engineer in Test

Justworks
Greater NYC Area
4 days ago
+37
Justworks is seeking a Software Engineer in Test (SET) to join our team. As a successful candidate, you have demonstrated the ability to build, deploy, and maintain complex web applications. You have worked within a service-oriented architecture and know how to separate data and functionality as necessary. You have a strong interest in software and systems testing. We work primarily in Ruby on Rails and JavaScript, but prior knowledge is not a requirement. You should have a deep understanding that goes beyond the ability to use these tools.

Executive Assistant

Justworks
Greater NYC Area
4 days ago
+37
Justworks is seeking an Executive Assistant to support our senior leadership team. As the successful candidate, you will provide broad-based administrative support to three individuals of the senior leadership team with a major emphasis on scheduling and execution. You will interact with other high-level people and companies outside of Justworks. You take pride in your concise and professional communications. We work hard and have high standards, and will expect the same of you.

UI/UX Developer, Revenue Operations

Justworks
Greater NYC Area
4 days ago
+37
Justworks is seeking a front end developer to join our team. As a successful candidate, you have demonstrated the ability to translate the UI/UX design wireframes to actual code. You’ve worked with Apex and Salesforce.com’s Aura Framework. You love to take on complex problems and will help create and maintain UI, automation, and systems that will directly impact our ability to generate new revenue. We work with a variety of client facing and internal tools in a variety of languages and we want you to be excited about learning/contributing to all of it.

IT Contractor

Justworks
Greater NYC Area
4 days ago
+37
The IT Contractor will provide integral support to the IT Team and business by excelling at a white-glove approach to front line IT support (think general troubleshooting, application administration, employee onboarding/exits) to help enable our teams to continue innovating and moving toward their goals. You will learn to own primary triage for all IT requests, working with the team to escalate requests to the right person, communicate expectations to requesters and stakeholders, and become an integral part of delivering IT projects. Experience with Jira, Slack, Jamf, & GSuite are a plus, but not required. This position will report to the IT Manager, who will make sure you have the proper foundation in place (communication cadence, institutional knowledge, compliance guardrails) to be successful in this role. We are looking for a commitment of 40 hours/week for 6 months, with potential to continue on in a similar capacity. The best candidates will have at least 1-2 years of experience in a corporate IT environment.

Revenue Operations Analyst

Justworks
Greater NYC Area
4 days ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Customer Onboarding Associate

Justworks
Greater NYC Area
4 days ago
+37
As an Onboarding Associate you will be a Justworks product expert with specialized knowledge of our customer onboarding and implementation processes. You’ll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks. You will work alongside a team of other Onboarding Associates to ensure important transition milestones are met, and customers become expert users of our product.  

First Impressions Associate

Justworks
Greater NYC Area
4 days ago
The First Impressions Associate will be the gatekeeper to the Justworks office and the first point of contact for all our visitors. He or she will be a jack of all trades and a ‘yes’ person - there is no challenge too small! This is an opportunity for a true team player to thrive in a fast-paced, high intensity environment.

Self Service Enrollment Manager

Justworks
Greater NYC Area
5 days ago
Become a trusted advisor to small businesses and help them navigate their HR choices by understanding your customers’ needs and what is important to their businesses. Answer inbound support and sales inquiries via email, phone, and live chat with a focus on service excellence. Manage potential customers through the enrollment funnel internally and maintain accurate data in Salesforce and our internal platform. Cultivate relationships across Sales and Demand Generation teams. Support and give feedback to Demand Generation regarding channel performance. Work with the Workers’ Comp team to prioritize our customers based on their individual needs and timelines. Liaise with the Benefits team to ensure that our customers meet enrollment requirements. Understand the value propositions of Justworks and be able to speak to them with prospects and customers. Help build a reputation for Justworks in the small business community by networking with partners and attending events targeted at entrepreneurs. Embody the Justworks brand and be an advocate for Self Service customers. Share customer feedback with your team and with other teams when appropriate.

Benefits/401(k) Coordinator

Justworks
Greater NYC Area
5 days ago
Justworks is looking for a Product Support Specialist (PSS) to join our growing Customer Success (CS) department and be our Subject Matter Expert (SME) for ancillary benefits. At Justworks, ancillary benefits currently include 401(k) plans, Short-term and Long-term Disability, Life Insurance, Commuter Benefits, and more. As a Product Support Specialist, your main responsibility is to act as a liaison between the Product, Engineering and Operations teams and Customer Success to ensure a unified knowledge base and effective communication between the teams.

Program Manager

Justworks
Greater NYC Area
5 days ago
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If

Technical Program Manager

Justworks
Greater NYC Area
5 days ago
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If

Software Engineer, Infrastructure Engineering

Justworks
Greater NYC Area
5 days ago
Justworks is seeking an experienced engineer to join our Infrastructure Engineering team, focused on the platform and foundational services that power Justworks. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications. You have worked within a service-oriented architecture and know how to separate data and functionality as necessary. We work primarily in Ruby on Rails and JavaScript, but prior knowledge is not a requirement, and you should have a deep understanding that goes beyond the ability to use these tools.

Underwriting Assistant, Workers' Compensation

Justworks
Greater NYC Area
5 days ago
As an Underwriting Assistant at Justworks, you are someone who has a deep intellectual curiosity. Your days will be spent assisting our team of Underwriters to gain a clear understanding of how, where, and what Justworks’ clients do. You will translate these insights into evaluating workers’ compensation insurance risks. As part of one of the fastest growing parts of Justworks you will witness your ideas turn into process and procedure improvements. You enjoy being in a fast-moving iterative environment with a strong culture.

HR Consultant

Justworks
Greater NYC Area
5 days ago
As an HR Consultant, you’ll help shape Justworks’ Customer Success strategy by partnering closely with the Customer Success team to deliver Human Resources tools and guidance to Justworks’ customers.

Data Engineer

Justworks
Greater NYC Area
5 days ago
Justworks is seeking a Data Engineer to join our team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, data-driven solutions. You love to take on complex data-related problems and will help create and maintain large-scale batch and real-time data pipelines that will directly influence business decisions as well as contribute to improving the quality of our data tools and large scale data infrastructure.

Product Designer

Justworks
Greater NYC Area
5 days ago
a Justworks Product Designer, you will represent design and drive the design process on your cross-functional team of a Product Manager and Engineers to enhance our existing product suite and develop new features.

Senior Software Engineer, Product

Justworks
Greater NYC Area
5 days ago
Justworks is seeking a Senior Engineer to join our team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications. You have worked within a service-oriented architecture and know how to separate data and functionality as necessary. You understand and use automated testing as a productivity multiplier. 

Sales Manager

Justworks
Greater NYC Area
5 days ago
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Account Executive

Justworks
Greater NYC Area
5 days ago
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Product Marketing Manager

Justworks
Greater NYC Area
5 days ago
Justworks is seeking a seasoned Product Marketing Manager to join our growing Product Marketing team. The role will focus on leading go-to-market strategy, product positioning and messaging for Justworks’ benefit offerings (401(k), ClassPass, etc). The successful candidate will work closely with the Product Management, Product Design, Operations, Sales, and Marketing teams to strategically market and influence the future direction of Justworks’ products and benefits.

Payroll Tax Specialist

Justworks
Greater NYC Area
6 days ago
As a Payroll Tax Specialist joining our growing team you will be responsible for accurately paying and remitting withholding and unemployment taxes.  You love learning new software and are interested in learning more about payroll tax at a PEO. This role requires patience, determination, and excellent people skills as you work cross-functionally to solve tax issues as well as communicate with local, state, and federal agencies. 

Consumer Insights Associate

Justworks
Greater NYC Area
6 days ago
The Consumer Insights Associate will partner with Marketing, Sales, and Product to understand the needs of key markets, customer segments, and competitors to inform Justworks’ business and product strategy.  We’re looking for someone who excels at designing and executing research to tackle complex business problems. The right candidate will have the ability to deep dive into Justworks’ target markets, customers, and the competitive landscape to deliver compelling and actionable insights to stakeholders across the business.  This role will report in to Product Marketing, a team that plays a pivotal role in shaping the future direction of the product, influencing high-level business decisions, as well as building marketing strategies that will result in the long-term success of the business. 

Content Marketing & Optimization Associate

Justworks
Greater NYC Area
1 week ago
The Content Marketing & Optimization Associate is equal parts storyteller, metrics-maven, project manager, and experimentation junkie. You will develop and execute creative content marketing campaigns that drive brand awareness and fuel qualified lead generation, as well as support the ongoing optimization of our website and content channels (including Justworks’ blog and YouTube presence). If you have a knack for working cross-functionally, juggling multiple projects with grace, and a passion for diving into the data to surface insights no one else has seen, this is the role for you.

Public Relations Associate

Justworks
Greater NYC Area
1 week ago
The Public Relations Associate is equal parts writer, storyteller, news junkie, and media relations pro. You will develop and drive successful PR and strategic communications campaigns and lead proactive outreach around product, brand, and leadership storylines that build Justworks’ external visibility with the media and key audiences. If you have a knack for working cross-functionally with executives and colleagues at all levels, strong project management skills, and do your best work under tight deadlines, this role is for you.

Benefits Operations Analyst, Health

Justworks
Greater NYC Area
1 week ago
Execute day-to-day operations forMedical, Dental, Vision, HSA/FSA & COBRA products as part of Justworks Benefits Program. Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures. Work with our Product and Engineering teams to improve systems and resolve issues. Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings. Identify pain points in benefit operations. Remediate issues by either creating and maintaining operations tools or working with product and engineering to correct. Coordinate system implementation of new benefits with Product teams. Maintain and execute regular filing and/or any additional regulatory duties. Report changes in systems/procedures across teams. Maintain vendor and internal partner SLAs.

Software Engineer, Core Engineering

Justworks
Greater NYC Area
1 week ago
Justworks is seeking an experienced engineer to join our Core Engineering team, focused on the core platform and services that power Justworks. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications. You have worked within a service-oriented architecture and know how to separate data and functionality as necessary. We work primarily in Ruby on Rails and JavaScript, but prior knowledge is not a requirement, and you should have a deep understanding that goes beyond the ability to use these tools.

Sales Development Associate

Justworks
Greater NYC Area
1 week ago
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Brand Communications Designer

Justworks
Greater NYC Area
1 week ago
We’re looking for a Brand Designer who’s passionate about design and wants to join us on our mission to help entrepreneurs and businesses grow with confidence. You’ll be part of the broader marketing team, report to the Brand Design manager, and will collaborate with stakeholders across the company to create print and digital collateral, landing pages, social assets, and more.  You’re a self-motivated person with an eye for pixel-perfection and fine-tuned aesthetics. You enjoy the challenge of explaining complex ideas simply. You think strategically and aren’t afraid to dive into the details. You have experience working within brand guidelines, but also enjoy finding new and creative ways to apply them. And you’re excited to tackle every project—no matter how big or small. 

Benefits Operations Associate

Justworks
Greater NYC Area
1 week ago
Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs). Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly. Review company contribution and class schemes to ensure they meet regulatory requirements. Provide pricing companies enrolling in Justworks' medical insurance offerings. Generate regular company enrollment status reports to assist in company benefit onboarding. Collect customer benefits data and other sensitive information to enroll customers in third party service offerings. Resolve employee level benefit requests such as; qualifying life event plan changes, new enrollments, etc. Administer daily office hours to answer questions related to our wide range of benefits for Sales and Customer Success teams. Assist senior team members in building out internal benefit resources (help articles, training decks, etc). Develop creative solutions for new issues with assistance from supervisors using available resources and systems.

Product Specialist

Justworks
Greater NYC Area
1 week ago
Our ability to support our clients in meeting their compliance obligations is a critical consideration of our prospects. As a Pre-Sales Specialist, you’ll help educate prospects and the sales team about various features of our platform and services (e.g., payroll and related tax filings, HR and compliance support, and providing access to workers’ compensation insurance). You will work closely with the Sales team in engaging and interfacing with prospects to ensure that our Account Executives and prospects have the right information when making decisions. It will involve a combination of hands-on training of Account Executives as they ramp and become familiar with our platform and services and relationship management where you will learn valuable skills. The Pre-Sales Specialist will work across many departments and have a background or strong familiarity with payroll and HR and client management expertise.

Underwriter, Health Insurance

Justworks
Greater NYC Area
1 week ago
As a Health Insurance Underwriter you are someone from a health insurance carrier or broker that has experience with underwriting small group health insurance. As an underwriter, you will analyze and evaluate data, ensure compliance with published guidelines, and make pricing determinations to retain and grow a profitable book of business. In addition, you are someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture. 

Security Engineer

Justworks
Greater NYC Area
1 week ago
Justworks is seeking an experienced Security Engineer to join our Security team, focused on building tools, safeguards and countermeasures to continuously enhance our security posture as the threat landscape evolves. As a successful candidate, you have demonstrated experience building security solutions to enhance security and defend against threats. You have deep understanding of the fundamental of computing and development/coding with Ruby on Rails, JavaScript and/or other languages. The candidate should also have experience in *Nix environment and the use of common cybersecurity tools.

Application Security Engineer

Justworks
Greater NYC Area
1 week ago
Justworks is seeking an experienced Application Security (AppSec) Engineer to join our Security team, focused on application security and continuously enhancing our security posture as the threat landscape evolves. As a successful candidate, you have demonstrated knowledge of secure coding practices and conducting code reviews. You have deep understanding of the fundamental of computing and development/coding with Ruby on Rails, JavaScript and/or other languages. The candidate should also have experience in *Nix environment and the use of common cybersecurity tools.

Software Engineer, Product

Justworks
Greater NYC Area
1 week ago
Why you would love working with us We work hard. We’re helping businesses get off the ground, enabling them to focus on running their business and solving HR issues for them. We’re data driven and never stop inventing new ways to improve. Working at Justworks, you’ll enjoy company happy hours, a welcoming and casual environment, great benefits, and the ability to interact with and learn from prominent leaders in the startup community.

Group Product Manager

Justworks
Greater NYC Area
1 week ago
Develop, mentor, and lead a small team of one to three Product Managers. Help craft Justworks’ Product Management team and processes as we grow. Gather requirements from internal and external stakeholders and available data - including Voice of Customer data, external market data, and existing Justworks data. Help to define a product vision and strategy with stakeholders and direct working team. Partner with engineering, design, and product marketing to create a cross-functional and collaborative development process specific to your domain. Communicate product priorities across the company, using evidence-based decision making. Create metrics and goals around feature launches, measuring success post-launch and iterating. Continuously prioritize needs of customers and internal stakeholders, and reassess as needed.

Risk & Insurance Programs Business Analyst

Justworks
Greater NYC Area
1 week ago
Act as subject matter expert (SME) for key internal systems and processes. Identify and execute process improvement opportunities including but not limited to the construction of workflow charts, writing specifications and designing modifications. Develop, manage, and publish cross department key performance indicators (KPIs). Act as project manager for Risk & Insurance team. Define project requirements, monitor progress, resolve problems, publish progress reports, etc. Understand and communicate the financial and operational impact of the Risk & Insurance team on Justworks. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

General Manager, Self Service Acquisition

Justworks
Greater NYC Area
1 week ago
In this role, you will be responsible to present at monthly executive briefings on the business and challenged to determine ROI on investments you wish to make. You will get exposure to everyone in the company from the CEO down. One of your primary responsibilities will be to work closely with Revenue Operations and Product Management in order to determine how to best scale Self Service while also leveraging the tools you build across the entire sales organization. The Sales leadership team will look to you to surface which actions are repetitive and ready for automation.

Customer Success Representative

Justworks
Greater NYC Area
1 week ago
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.