Justworks Careers in NYC

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Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

 Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, D+I and wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating

The sales team at Justworks is in charge of expanding our user-base and really growing the business. This is an opportunity for someone who wants to learn the fundamentals of sales, find qualified prospects and help line up big-ticket accounts with a huge opportunity for growth into an Account Executive role.

We’re looking for an experienced Information Security Analyst who can work cross-team with all areas of the company to develop security safeguards and countermeasures to protect Justworks assets, employees and customers. The successful candidate should understand fundamentals of computing and security and be comfortable with scripting and/or Python. The candidate should also have experience in *Nix environment and the use of common cybersecurity tools.

We’re looking for an IT Support Engineer with proven experience in an entrepreneurial, startup, or enterprise setting. The best candidates will combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. This role will be responsible for technical escalations in one or two technical domains, be able to lead by example where best practices like timely and transparent communication, documentation, and tech advocacy are concerned, and will have a well-rounded skill set in all the competencies that support IT in an office environment. Experience with mentorship, software training, and Design/UX a big plus.

Justworks is seeking a Senior Product Designer to help expand our platform into mobile to better meet our customer's needs however they work. In this role, you will partner with product management, engineers, and other designers to build the foundations for mobile access (iOS, Andriod, and web), ship our first mobile apps (iOS and Android), and guide the customer-centered iterative design process. As the first mobile designer, you’ll help to refine the mobile strategy and visual design standards. You will also mentor other product designers by promoting a device-agnostic, systematic approach to crafting customer experiences.

As an Analyst on the Payments Operations team you will serve as a resource for all things payments related. You’ll utilize available data points and current processes to make and support decisions that have large financial and risk implications. In addition, you’ll ensure a seamless payments process by working with the payments team as well as other teams to improve our existing systems and processes.

The role is part sales, in that this person should be able to sell an accountant on the benefits of partnering with Justworks, part relationship management, in that this person will then nurture those partners and source referral business on an ongoing basis, and part strategy, in that this person should be able to prioritize which firms to target and to develop firm-specific engagement strategies when necessary.

The Enrollment and Onboarding (E&O) team manages the experience our customers have from our marketing channels all the way through to running their first payroll. There’s a complex and changing set of requirements to provide services for our customers that changes from state to state. On top of that, there’s a fair amount of information we need to teach to our users about how we work. You’d be responsible for the customer funnel. Working with your team to iterate different approaches to different customers with the goal of giving everyone the best enrollment and onboarding experience possible.

The Human Resource Information Systems (HRIS) team is responsible for helping companies manage their employees. Our features help make HR Managers job a dream. From managing the aspects of employing people in 50 states, to making sure each employees day to day HR needs are covered, this team has one of the biggest impacts on keeping our customers focused on their business instead of their HR overhead.

Justworks is seeking an Engineering Intern to join our world-class team for Summer 2020. As an Intern you have a strong desire to learn and to contribute. You will have the opportunity to work with prominent leaders to gain imperative knowledge and grow your skillsets while contributing to the overall success of the company. You will be writing, testing, and deploying straight into production on the Justworks user interface site. We work primarily in Ruby on Rails and JavaScript, but prior experience is not necessary, and you should have an understanding that goes beyond the ability to use these tools.

As a Health Insurance Underwriter you are someone from a health insurance carrier or broker that has experience with underwriting small group health insurance. As an underwriter, you will analyze and evaluate data, ensure compliance with published guidelines, and make pricing determinations to retain and grow a profitable book of business. In addition, you are someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture. 

Justworks is seeking a Senior Engineer to join our team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications. You have worked within a service-oriented architecture and know how to separate data and functionality as necessary. You understand and use automated testing as a productivity multiplier. 

Justworks is seeking a Product Design Manager to manage the Payments and Benefits pod designers. In this role, you will partner with the design director, other managers, and the design team to help Justworks grow through learning, empathy, and co-creation. Expand the product design team in size and impact while maintaining close-knit connections. Mentor and coach designers to uphold quality, operationalize processes, and nurture skillset growth. And, have a good time along the way. 

As an Analyst on the Payroll Operations team you will work across the organization to research and resolve a variety of payroll inquiries. You will be responsible to provide subject matter expertise on best practices, be a specialist in Justworks systems. The role will require critical thinking, a keen understanding of how to troubleshoot and a demonstrated ability to work alongside various teams.

Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Execute day-to-day operations forMedical, Dental, Vision, HSA/FSA & COBRA products as part of Justworks Benefits Program. Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures. Work with our Product and Engineering teams to improve systems and resolve issues. Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings. Identify pain points in benefit operations. Remediate issues by either creating and maintaining operations tools or working with product and engineering to correct. Coordinate system implementation of new benefits with Product teams. Maintain and execute regular filing and/or any additional regulatory duties. Report changes in systems/procedures across teams. Maintain vendor and internal partner SLAs.

Justworks is seeking an Audio/Visual Engineer to join our team. As a successful candidate, you have demonstrated the ability to provision, configure, deploy and maintain AV systems for events and conferencing. You have worked within a customer service-driven environment and know how to execute technically as well as communicate empathetically. You understand and are passionate about owning AV as a core offering for our employee experience and as a path into the future of a cooperative work environment.