Jobs at Justworks

Manage the complete lifecycle of customer tax registrations across multiple states, including agency accounts, Power of Attorney forms, third-party administrator connections, confirmations, and tax data entry. Research state requirements, maintain compliance documentation, audit accounts, resolve issues, communicate with customers and agencies, and identify opportunities to automate processes and improve filing readiness.

Build scalable customer experience data systems, pipelines, dashboards, metrics, and reporting frameworks. Analyze customer interactions and operational data to identify performance drivers, root causes, and improvement opportunities. Develop AI and LLM-powered quality assurance and feedback workflows, maintain data governance, and ensure analytics platform reliability. Partner with Customer Success, Support, Product, Engineering, and Data teams to deliver actionable insights and executive reporting. Manage NPS outreach and communicate recommendations to leadership.

Own cross-functional engineering program delivery, coordinating major initiatives, timelines, dependencies, stakeholders, and outcomes. Design learning, onboarding, and enablement programs; facilitate engineering forums; improve processes; build dashboards and metrics; and support recruiting and talent initiatives. The role partners across engineering, product, recruiting, and people teams to improve execution, visibility, capability development, and organizational effectiveness.

As Manager of Sales Development, you'll lead a team, enhance their skills, drive pipeline growth, and ensure effective execution. You’ll leverage data insights, AI tools, and modern methods to achieve sales targets and develop future leaders within the organization.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Guide new customers through onboarding and implementation, monitor milestones, resolve blockers, answer questions within service-level agreements, verify account setup, support first payroll completion, and deliver handoff communications. The role requires organized customer partnership, proactive follow-up, consultative communication, attention to detail, and the ability to manage structured processes while adapting to customer needs.

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.

Own the architecture, administration, and optimization of core enterprise platforms including Okta, Jira, Confluence, Google Workspace, and Slack. Lead SaaS adoption, AI enablement, lifecycle automation, audits, security improvements, documentation, troubleshooting, and support across 30+ applications. Serve as a technical expert, provide white-glove stakeholder support, and mentor junior systems engineers in a hybrid workforce environment.

Build and deliver revenue development programs for Sales and Customer Success managers and individual contributors. Own sales methodology reinforcement, coaching, role-based development, AI-enabled learning, manager-led reinforcement, external training partnerships, and performance measurement. Partner with Revenue, Operations, GTM Engineering, and Talent teams to diagnose capability gaps and improve manager behavior, seller skills, productivity, pipeline performance, conversion, ramp, and revenue outcomes.

Coordinate the full candidate journey, including high-volume interview scheduling, candidate communications, background checks, ATS administration, offer documentation, travel logistics, and recruiting events. Support talent acquisition operations projects, AI and automation tool pilots, KPI reporting, documentation, and process improvements while maintaining accurate recruiting data and a positive candidate experience.

Lead complex strategic partnership initiatives from agreement through launch and stabilization. Translate commercial opportunities into execution plans, coordinate cross-functional teams, manage dependencies and risks, drive decisions without formal authority, establish operating rhythms, and provide executive updates. Use AI and automation to improve project visibility and communication, while developing repeatable processes for future partnership launches.

Executes payment processing, funds movement, reconciliations, exception handling, and related workflows accurately and on time. Investigates and resolves payment issues, follows financial controls, identifies risks, and escalates unusual activity. The specialist also analyzes recurring problems, recommends process improvements, adopts automation and AI-enabled tools, and collaborates with teammates to deliver reliable payment operations.

Lead organizational design, talent management, and performance strategy to build an AI-enabled, capability-based workforce. Drive org design, workforce planning, talent reviews, succession, skills-based career frameworks, performance management, and data-informed talent decisions while advising leaders and leading change across the company.

Own readiness planning and execution for assigned products and go-to-market initiatives. Design modern enablement strategies (communications, AI guidance, playbooks, manager reinforcement), partner cross-functionally, run field activation and change management, measure adoption and impact, and continuously improve launch effectiveness.

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Drive the Contractor product roadmap to unify contractor payment experiences across currencies and classifications. Scope, prioritize, and execute research-backed initiatives, navigate regulatory complexity with legal and ops, and partner closely with engineering and design to deliver measurable business impact while ensuring platform alignment and team productivity.

As a Product Designer at Justworks, you will design user experiences for benefits applications, collaborating with cross-functional teams and conducting user research to create effective solutions.

Design and build custom Salesforce solutions using Apex, LWC, and declarative tools. Implement integrations, optimize SOQL and data models, write tested deployable code, troubleshoot issues, and collaborate with cross-functional teams to align solutions with business goals.

Owner of company-wide rolling forecast and consolidated three-statement model; maintain 3–5 year long-range plans; perform monthly actuals vs. budget analysis; prepare monthly financials and quarterly board decks; partner with Accounting and Data teams; support FP&A systems (Adaptive/Pigment) and deliver ad hoc analysis for executive leadership.

Lead development and execution of social media strategy, create and schedule platform-specific content, manage community and social listening, collaborate cross-functionally, handle crisis response, and measure analytics to optimize engagement and growth.