Leap (leaphealth.com) Benefits Overview

Build production AI agents, automation pipelines, and care orchestration systems for clinical and business operations. Develop full-stack products, shared services, identity and authentication, HIPAA-compliant data architecture, healthcare integrations, PHI-safe LLM pipelines, agent frameworks, evaluation systems, and MCP integrations. Partner with operations teams and users to identify automation opportunities, ship products, and use data to guide improvements.

Leads Leap’s highest-value cross-functional clinical operations initiatives, including client launches and structured experimentation. Designs hypotheses, metrics, timelines, and ownership; drives execution across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering; converts results into leadership decisions; and builds scalable operating models and playbooks. Acts as a strategic partner to leadership and manages ambiguous company-wide problems without formal authority over all stakeholders. The role is hybrid in New York City with market travel as needed.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.