Teams at Leap (leaphealth.com)

Leads Leap’s highest-value cross-functional clinical operations initiatives, including client launches and structured experimentation. Designs hypotheses, metrics, timelines, and ownership; drives execution across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering; converts results into leadership decisions; and builds scalable operating models and playbooks. Acts as a strategic partner to leadership and manages ambiguous company-wide problems without formal authority over all stakeholders. The role is hybrid in New York City with market travel as needed.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.

Own the company's operating cadence, accelerate decision-making, lead high-priority cross-functional projects, and manage OKRs to ensure strategic accountability and scalable operations.