Teams at Lithic

Lead the API Support team, resolve technical issues for clients, design support processes, manage support engineers, and oversee incident response procedures.

The Solutions Engineer designs and delivers technical product solutions for customers, collaborating with sales and technical teams to demonstrate Lithic's platform value.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.