Jobs at LivePerson

Manage and grow a portfolio of strategic enterprise SaaS customers as a trusted advisor. Drive retention, renewals, upsells, and expansion through executive engagement, value-based selling, account planning, and cross-functional orchestration. Own renewal strategy, forecasting, and commercial outcomes while identifying risks and delivering measurable business value from LivePerson's AI and contact center solutions.

Design, build, and maintain low-latency, high-availability Java backend services and REST APIs. Troubleshoot production issues, contribute to distributed microservice architectures, and participate in on-call rotations while working with Bots & Automation to build a bot runtime platform.

Design, build, and maintain scalable GCP network architectures and IaC (Terraform). Partner with SRE to resolve connectivity, latency, security, and reliability issues. Implement network security, cost optimizations, capacity planning, monitoring/alerting, and onboard services to meet networking and reliability standards.

Lead technical product strategy and roadmap for enterprise Conversational AI platforms. Prioritize features for message processing, real-time routing, and scalability. Collaborate with engineering, AI/ML, data science, and GTM teams to improve performance, reliability, and AI accuracy. Engage customers, track KPIs, and drive adoption of LLM-driven agent assist and conversational solutions.

Lead product strategy and execution for LivePerson's Consumer Experience platform, owning web messaging and in-app mobile SDKs. Define vision, prioritize features, create roadmaps, collaborate with engineering, UX, AI, and GTM teams, conduct customer research and market analysis, track engagement and AI adoption metrics, and drive accessibility, performance, and adoption of conversational experiences across web and mobile.