Teams at Lumos Fiber

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Design, implement, and optimize core IP routing infrastructure for a growing fiber ISP. Provide Tier IV support and technical leadership, evaluate and validate new technologies, improve reliability and scalability, drive IPv6 deployment, support network automation, and collaborate with operations, product, and support teams.