Teams at Magellan Health

The Lead IT Telecom Architect designs and optimizes Telecom and Contact Center architecture to meet business goals, ensuring security and performance. Responsibilities include strategy development, technology evaluation, system implementation oversight, and stakeholder collaboration.

Manages reporting and analytics operations, teams, workflows, critical business intelligence reports, and performance metrics. Leads data process improvements, requirements analysis, systems development, testing, reporting projects, and process re-engineering. Uses SQL, data warehouses, QlikView, Tableau, and related tools to support operational, financial, quality, compliance, and strategic decisions. Mentors staff, manages priorities, monitors risks, and partners with business leaders and clients.

Provide immediate, compassionate crisis support via call, chat, and text. Conduct risk assessments, de-escalate situations, create safety plans, coordinate emergency or mobile crisis responses, refer to community resources, and complete follow-up contacts. Meet performance metrics, complete required trainings, and comply with organizational and regulatory standards.