Teams at Maiden Home

Lead end-to-end product development for Maiden Home, owning roadmap, processes, manufacturing partner selection, quality standards, and team building to scale multi-category luxury furniture assortments from concept through launch and lifecycle.

Drive individual and showroom sales by managing the full client lifecycle, cultivating residential and trade relationships, executing events and activations, delivering tailored in-store experiences, maintaining product expertise, and coordinating with operations to ensure smooth order processing and showroom standards.

Lead and elevate Maiden Home's end-to-end luxury client experience across pre-sale, order management, and post-delivery care. Define service standards, SLAs, QA, VIP/trade tiers, and playbooks; recruit, coach, and develop a multi-channel client services team. Drive operational improvements, complex-case resolution, and cross-functional initiatives to protect margins and build long-term client loyalty.