Teams at Marble Health

Provide compassionate customer support to students, families, therapists, and school partners through SMS, email, and phone. Resolve cases end to end, coordinate appointments and therapist matching, manage sensitive care situations, document interactions, and collaborate cross-functionally. Identify recurring issues, improve workflows and documentation, review AI-assisted responses, and recommend product and operational improvements. The role is hybrid in New York City and requires three office days weekly.

Sources, engages, interviews, evaluates, signs, and activates therapists across multiple markets. Manages provider onboarding and credentialing, maintains accurate pipeline data, diagnoses funnel performance, tests sourcing strategies, and collaborates with Operations, Clinical, Growth, Credentialing, and Provider Support teams to expand therapist supply.

Leads revenue operations and GTM innovation by advising Sales, Marketing, and Customer Success; building AI-first systems, automations, dashboards, and workflows; analyzing funnel performance; improving forecasting and pipeline health; and driving cross-functional initiatives that increase GTM efficiency and revenue growth.