Teams at Marriott Vacations Worldwide

Directs hotel operations, profitability, revenue performance, guest satisfaction, and departmental teams. Develops and executes operational strategies, monitors budgets and financial results, manages occupancy, rates, wages, and expenses, and coaches leaders to achieve goals. Oversees guest concerns, service quality, employee communication, performance management, policy compliance, and implementation of brand and regional initiatives.

Engages hotel guests, provides elevated customer service, schedules vacation sales presentations, verifies eligibility, manages expectations, and uses persuasive techniques to support revenue and presentation-volume goals. The role requires a flexible schedule including weekends and holidays, in-person work in New York City, and the ability to stand or move for extended periods. Sales or customer service experience is required, while concierge or sales experience is preferred.

Reviews and verifies sales contracts, loan applications, financial documents, and related paperwork for accuracy and completeness. Identifies discrepancies, provides feedback to sales staff, tracks quality and productivity, and assists guests and owners with pricing, property, and portfolio information. The role also delivers professional guest service, follows company policies, and supports flexible weekend and holiday scheduling.