Teams at Medical Informatics Engineering

Leads and scales the PMO by managing Project Managers, overseeing enterprise health implementation portfolios, establishing governance standards, monitoring budgets and KPIs, and ensuring quality delivery from pre-sales through go-live. Partners with executives and cross-functional teams, manages risks and resources, supports client communication, and drives continuous process improvement. The role requires software or SaaS project management experience, people leadership, and up to 20% travel.

Owns post-go-live client success for assigned enterprise accounts by driving adoption, monitoring health and sentiment, managing escalations, delivering business reviews, and identifying expansion signals. The role partners with Support, Deployment, PMO, and Account Management while providing renewal health input without owning contracts, quotas, negotiations, or routine ticket resolution.

Leads and scales enterprise account management, driving retention, expansion sales, renewals, executive relationships, forecasting, and client satisfaction. Manages Account Managers, establishes performance KPIs, oversees complex negotiations, identifies cross-sell opportunities, and partners with Sales, Product, Support, Finance, and Client Success teams. The role also improves CRM processes, account health tracking, and operational scalability across complex healthcare enterprise accounts.