Jobs at MINDBODY

Leads and develops backend software engineering managers and technical teams, establishes development metrics and delivery processes, and drives high-quality product releases. Partners with design and business teams on customer-centered experiences, facilitates cross-functional planning, mentors employees, improves engineering practices, and supports long-term organizational and product goals.

The SMB Account Executive drives new business sales for Mindbody by prospecting small businesses through calls, emails, texts, and social media. Responsibilities include managing the full sales cycle, delivering product demonstrations, advising prospects, negotiating, maintaining Salesforce records, building client relationships, and meeting sales targets. The role requires SaaS sales experience, strong communication and organization, CRM proficiency, and familiarity with cloud technologies and wellness, health, or beauty industries.

Own the vision, roadmap, and execution of Mindbody’s unified identity platform across consumer and enterprise SaaS products. Lead authentication, authorization, MFA, permissions, account relationships, identity migrations, and large-scale rollouts. Partner with engineering, design, UX writing, and executives to deliver secure, intuitive IAM experiences, manage cross-product standards, and optimize initiatives through research, experimentation, metrics, and SQL-driven analysis.

Build and maintain secure, scalable backend systems for Mindbody products. Design microservices, write tested and maintainable code, monitor applications, participate in reviews, and collaborate with Product, Design, QA, and Engineering teams. The description also includes leadership responsibilities such as managing backend development teams, coaching managers and engineers, establishing delivery processes, and driving technical and organizational improvement.

Manage strategic retention conversations for high-value SaaS accounts at risk of cancellation. Own customer re-engagement from discovery through resolution, collaborate with Sales, Onboarding, CX, and Implementation, and recommend solutions that reinforce product value. Track interactions and outcomes in Salesforce, identify trends, meet retention goals, and navigate complex customer discussions with strong communication, problem-solving, forecasting, and technical understanding.

Supports onboarding, configuration, and technical assistance for Mindbody SaaS clients. Translates product capabilities into practical solutions, identifies workflow gaps, coaches clients on best practices, coordinates timelines and escalations, and tracks progress and lessons learned. The role requires strong client communication, problem-solving, adaptability, and the ability to explain technical concepts to nontechnical audiences.

Leads development of scalable backend systems and applications for the Mindbody ecosystem. Responsibilities include designing APIs and microservices, owning complex technical projects, collaborating with Product, Design, and QA, promoting engineering best practices, mentoring engineers, conducting code reviews and interviews, and leading incident postmortems. The role requires strong software architecture experience, large-scale SaaS development, cloud and database expertise, and effective cross-functional leadership.

Own the strategy, roadmap, and execution for Mindbody’s multi-location and franchise platform. Responsibilities include designing location hierarchies, data synchronization, permissions inheritance, site navigation, franchise fees, revenue transfers, and transactional workflows. The role modernizes legacy infrastructure, manages migrations and rollout risks, partners with Engineering, Design, Payments, and enterprise stakeholders, and uses customer and performance insights to prioritize investments while supporting enterprise retention.

Leads product marketing strategy and execution for strategic launches, including positioning, messaging, content, customer communications, sales enablement, research, and performance analysis. Partners cross-functionally with Product, Sales, Customer Success, Pricing, and Enablement teams to drive adoption and measurable outcomes. Translates complex SaaS capabilities into compelling customer narratives and manages multiple launch workstreams.

Lead and grow a platform engineering team to build and operate reliable, scalable cloud platforms and developer infrastructure. Hire and develop engineers, drive technical vision, participate in product strategy, and contribute to cross-engineering initiatives. Ensure operational excellence across Kubernetes, IaC, CI/CD, observability, networking, identity, compute, and storage at scale.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.