Teams at Mitratech

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

Perform pre-employment verifications by contacting employers, schools, boards and databases to confirm employment, education, licenses and references. Document findings, analyze documents, prepare accurate screening reports, meet production and quality targets, and conduct virtual I-9 Section 2 meetings.

Own month-end close tasks, prepare/post journal entries, maintain GL schedules, reconcile accounts, support monthly and year-end reporting, assist annual audit, handle M&A integration reporting, update accounting policies, and drive process improvements.