Jobs at Mixpanel

Own the end-to-end renewal cycle for a B2B SaaS customer portfolio, from risk identification through contract close. Negotiate renewals, manage forecasts, analyze churn and ARR signals, engage customer decision-makers, develop pricing proposals, and collaborate with Customer Success, Finance, Legal, Deal Desk, and Sales. The role focuses on protecting retention, maximizing contract value, communicating product value, and improving scalable renewal processes.

Own full-cycle enterprise sales across a designated industry vertical, driving net-new customer acquisition and expansion in North America. Responsibilities include pipeline generation, qualification using MEDDPICC, forecasting, technical discovery, deal closure, and collaboration with Sales Engineering, Marketing, Product Marketing, Renewal, Customer Value, and Enablement teams. The role also develops vertical expertise, messaging, competitive positioning, sales playbooks, and team training while operating in an evolving go-to-market environment.

Own the pre-sales technical journey for Mixpanel, including discovery, technical fit assessment, tailored demos, competitive positioning, and structured proofs of concept. Partner with Account Executives on deal strategy and objection handling, define measurable POC success criteria, validate customer data and technology stacks, and support post-sale technical evaluations for cross-sell and expansion. Ensure high-quality handoffs to Delivery Engineers and maintain awareness of production requirements.

Own complex enterprise accounts across renewals, expansions, and net-new sales. Build territory and account plans, develop executive relationships, run business reviews, forecast in Salesforce, prospect target logos, and close large deals using MEDDPICC. Partner with Solutions Engineering and Customer Success, provide product feedback, mentor Account Executives, and establish team playbooks for account strategy, forecasting, and executive engagement.

Own strategic enterprise accounts and target prospects across renewals, expansions, and net-new sales. Build account plans, executive relationships, pipeline, forecasts, and territory strategies. Lead complex six- and seven-figure SaaS deals using MEDDPICC, partnering with Solutions Engineering, Customer Success, Product, BDRs, and channel partners. Identify growth opportunities, conduct business reviews, support customer value realization, and contribute to team playbooks.

As Senior Customer Strategy & Operations Manager, you will advise the VP of Global Customer Success, analyze customer data, forecast revenue, manage operations, and develop AI tools for customer engagement.

Serve as a domain owner in FP&A for GTM: lead end-to-end financial planning, define 6–12 month financial strategy, build investment business cases, design scalable planning processes and tooling, lead cross-functional analyses, resolve forecast disagreements, and partner with budget owners to ensure data quality and metric consistency.

Own co-marketing strategy and execution across Mixpanel's North America partner ecosystem. Prioritize partners, design and run joint programs (webinars, launches, content, field events), create co-branded assets, localize global programs, and measure partner-sourced and partner-influenced pipeline. Collaborate with Partnerships, Sales, and regional marketing to align calendars and prove partner marketing impact.

Own day-to-day execution of Mixpanel for Startups: grow partner relationships with accelerators/VCs, drive founder engagement and cohort adoption, run outbound acquisition campaigns, coordinate sales handoffs, report on program outcomes, and represent Mixpanel at founder events and demo days.

Lead and grow a two-person procurement team to manage organizational spend, vendor relationships, procurement processes, risk mitigation, and cross-functional procurement projects. Drive strategic vendor negotiations, deliver procurement training, implement process improvements (including AI/automation opportunities), and collaborate with FP&A, Security, IT, and Legal to align purchasing practices with company goals.

Lead end-to-end strategic partnerships with AI and data platforms, including market analysis, deal structuring and negotiation, cross-functional alignment, GTM execution, and partner-driven playbook design to drive distribution, revenue, and product integration.

The Revenue Strategy & Operations Manager will manage core business operations, perform strategic analyses, and drive improvements to support revenue growth and operational efficiency.

Own and build lifecycle marketing programs from lead capture through demo-booked nurture sequencing, segmentation, and revenue tracking. Create and manage always-on HubSpot email workflows, define lifecycle best practices and system ownership with Marketing Ops, instrument performance in Mixpanel, and partner with regional campaign and performance marketing teams to align handraiser-to-pipeline conversion.

Build and lead Mixpanels in-house PR function: manage media relations, product launch and company announcement PR, agency partners across regions, internal communications, crisis response, and executive thought leadership. Drive earned coverage, develop messaging and spokespeople, and establish PR metrics to shape public perception and amplify executives and product stories.

Own customer value and adoption plans for a B2B SaaS account portfolio. Build relationships with business and technical stakeholders, connect Mixpanel usage to measurable outcomes and ROI, lead enablement and business reviews, monitor account health, identify expansion and renewal opportunities, triage product issues, and advise customers on AI-enabled product workflows. Collaborate with Account Executives, renewal teams, Product, Engineering, and GTM partners to drive adoption and share best practices.

Own the full enterprise sales cycle across LATAM, including sourcing new business, expanding existing accounts, qualifying opportunities, forecasting, and closing deals. Build regional buyer and market expertise, develop reusable sales playbooks, partner with Sales Engineering on technical discovery and demos, maintain Salesforce pipeline data, and collaborate with Marketing, Product Marketing, and Enablement on regional messaging and growth.