Teams at MNTN

Build and own MNTN’s in-app customer engagement strategy across onboarding, activation, adoption, expansion, and renewal. Develop data-informed personas and customer journeys, manage in-app messaging platforms, launch targeted campaigns, support product release engagement, run experiments, and establish reporting and feedback loops. Partner cross-functionally with Product, Engineering, Content, and Revenue teams to improve activation, feature adoption, expansion, and the overall customer experience.

Leads strategic and operational initiatives for Internal Products within the Engineering PMO. Responsibilities include project planning, scope and risk management, agile delivery practices, backlog and intake management, capacity forecasting, cross-functional stakeholder coordination, Jira Service Management workflows, delivery metrics, process documentation, and release communications. The role supports internal platforms, including Salesforce and other revenue technology systems, while improving delivery predictability and operational efficiency.

Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.