Teams at ModMed

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Manage full-cycle healthcare software implementations for customer accounts, from sales handoff through project close. Develop timelines, work plans, status reports, and stakeholder communications; coordinate internal teams and customer resources; manage scope changes, risks, escalations, and executive steering committees; track project and time data; and support successful adoption, customer satisfaction, and revenue outcomes. The role requires up to 25% travel to client sites.