Jobs at National University

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Advises students and veterans on Veteran Education Benefits, certifies enrollment with the Department of Veterans Affairs, evaluates eligibility, updates PeopleSoft records, reconciles payments, and coordinates with university departments. The role provides remote customer support through phone, email, chat, and text, resolves complaints, interprets regulatory changes, safeguards documentation, and maintains compliance with VA and university policies.

Manages paid media, PPL partnerships, emerging channel testing, audience strategy, campaign optimization, and performance reporting to support enrollment goals. Oversees partner relationships, campaign execution, lead quality, conversion, budget monitoring, and media investment recommendations. Collaborates cross-functionally with creative, web, analytics, finance, and marketing teams while identifying scalable opportunities across digital channels.

Leads conversion rate optimization and experimentation for National University's digital experiences. Owns the CRO roadmap, A/B and multivariate testing lifecycle, personalization strategy, behavioral analytics, KPI framework, executive reporting, and vendor relationships. Identifies journey friction and opportunities to improve inquiry, application, and enrollment conversion. Partners cross-functionally with Marketing, Enrollment, Analytics, UX, Product, Technology, and IT to deliver data-informed website optimization, personalization, and AI-assisted experiences.

Provides administrative and clerical support for instructional resource development, organization, distribution, and recordkeeping. Maintains training and attendance data, creates reports and presentations, verifies information accuracy, and assists with special projects. Requires strong communication, organization, time management, confidentiality, and Microsoft Office skills. This part-time Federal Work Study role is limited to current National University students with a completed FAFSA and allows up to 25 hours per week.