Jobs at Nationwide

Investigates, evaluates, negotiates, and resolves complex management liability and specialty insurance claims, including EPL, E&O, and D&O matters. Establishes claim strategies, reserves, and settlements; analyzes coverage, liability, damages, litigation, regulations, and policy language. Provides customer service, advises business partners and underwriters, manages attorneys, identifies claim trends, and mentors team members while serving as a subject matter authority.

Investigates, evaluates, and resolves low- to moderate-complexity management liability and specialty insurance claims. Analyzes coverage, liability, damages, reserves, policy wording, and settlement strategies; negotiates with insureds, agents, counsel, and business partners. Provides claims trend feedback to underwriters, maintains knowledge of insurance regulations and court decisions, manages defense counsel, and delivers customer service while operating within approved claims authority.

Handles primary and excess cyber, technology errors and omissions, and miscellaneous E&O claims from inception through resolution. Investigates coverage, liability, and damages; develops claim strategies; evaluates reserves; negotiates settlements; and manages litigated and non-litigated matters. Collaborates with insureds, agents, legal counsel, underwriters, and business partners, while providing claims guidance, monitoring regulatory and policy developments, and potentially mentoring team members.

Serves as a business proxy on an agile technology team, defining requirements, conducting competitive and customer analysis, coordinating testing and organizational readiness, and aligning technology solutions with business outcomes. Partners with capability owners to prioritize work, define KPIs, support product roadmaps, and assess process improvements. Requires strong insurance expertise, customer-centric design knowledge, communication, facilitation, analytical, and business process design skills.

Leads technical claims strategy and coverage oversight for Commercial, Excess Surplus, and Specialty lines. Provides guidance on complex claims, litigation, coverage positions, counsel selection, industry trends, training, process improvements, and risk recommendations. Partners with Claims and Underwriting leadership, supports strategic initiatives, resolves complaints, monitors customer satisfaction, and mentors high-potential associates. Requires deep silica claims and litigation knowledge, ClaimCenter expertise, and extensive insurance coverage experience.

Drives underwriting innovation by designing, testing, and implementing new tools, technologies, strategies, and processes. Coordinates projects, manages deadlines and risks, supports user acceptance testing, and collaborates with IT, underwriting, data, product, operations, reinsurance, and vendors. Uses data analytics and machine learning to improve risk assessment, efficiency, and customer experience while ensuring regulatory compliance. Provides training and helps translate innovation concepts into adopted underwriting capabilities.