Teams at Navitus Health Solutions

Supports product development, launch, optimization, roadmaps, market research, customer feedback, product requirements, documentation, performance tracking, implementations, and regulatory monitoring. Collaborates with Product Managers, account management, and cross-functional teams to execute initiatives, analyze opportunities, support system enhancements, and maintain product quality and compliance.

Owns the strategy, roadmap, lifecycle, and continuous improvement of assigned products. Conducts market and competitive research, defines requirements, monitors performance, and leads cross-functional collaboration across IT, clinical, business, clients, and vendors. Supports implementations, product messaging, documentation, and training while ensuring compliance with CMS, HIPAA, URAC, NCQA, FCC, NCPDP, and internal quality standards.

Supports workforce management through forecasting, scheduling, shrinkage analysis, staffing projections, and service-level monitoring. Validates WFM data, manages activities and call-routing adjustments, coordinates queue and skill-group coverage, and identifies reporting enhancements. Develops reports, dashboards, scorecards, training materials, and procedures while analyzing performance opportunities and recommending staffing or process improvements.