Teams at NeoGenomics

Processes and reconciles medical claims to collect revenue, including payer follow-up, appeals, denial management, eligibility verification, coding review, patient account updates, and detailed documentation. Investigates denied services, interprets EOBs and payer codes, maintains confidential billing records, and meets daily production standards while communicating with insurance payers and working independently in a remote environment.

Supervises medical billing and reimbursement operations, including claims follow-up, collections, accounts receivable, aged receivables, productivity reporting, and compliance. Leads, coaches, and evaluates billing staff while managing workflows, performance standards, process improvements, and staffing needs. Partners with Finance, IT, laboratory departments, insurers, Medicare, Medicaid, and HMOs to resolve billing issues, improve reimbursement, reduce write-offs and DSO, and maintain accurate records.

Abstracts diagnostic elements from surgical pathology reports, validates specimen metadata, maps diagnoses to IHC and molecular testing, and enters standardized information into laboratory databases and LIS/NIS systems. The role coordinates with pathologists, medical teams, laboratory operations, and client services to resolve discrepancies, document escalations, support auditability and CAP/CLIA compliance, and improve data workflows. It also trains team members and maintains accuracy, quality control, and data integrity.