Teams at Neumo

Provides first-line technical and customer support for Neumo’s cloud tax filing and document submission products. Troubleshoots access, email, computer, account, and portal issues; manages support tickets; monitors account errors and data anomalies; creates help documentation and procedures; tracks recurring issues; and collaborates with engineering, QA, and product teams to resolve problems and improve customer experience.

Provides broad in-house legal support across commercial and government contracts, privacy and cybersecurity, employment, procurement, disputes, compliance, and corporate operations. Advises business stakeholders, drafts legal documents and policies, coordinates outside counsel, manages legal risks, and develops standardized templates, playbooks, workflows, and reporting. The role supports post-merger integration and process scaling in a high-growth, PE-backed GovTech environment.

Provides advanced technical support and troubleshooting for multiple SaaS products, serves as an escalation point, manages support tickets, and collaborates with engineering, QA, and product teams. Leads support initiatives, documents issues and solutions, improves processes, assists with installations, analyzes customer trends, and mentors junior staff. Requires strong communication, de-escalation, independent problem-solving, technical documentation, and system administration skills.