Teams at CDK Global

Provide remote inbound technical support via phone, chat, email and tickets. Troubleshoot software issues, document and escalate cases, guide clients through resolutions, submit product change requests, and assist team members while following CDK processes and training.

The CDK Global Returnship is a 16-week program for professionals returning from a caregiving break, offering project work, mentorship, and potential full-time conversion.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.