Jobs at New York Life

Owns the integrated absence product roadmap across leave, disability, paid family and medical leave, and ADA accommodations. Leads product discovery, requirements gathering, user stories, testing, implementation, operational improvements, and digital self-service enhancements. Partners with Operations, Technology, Digital, Clinical, Compliance, Legal, Distribution, and Implementation teams to prioritize investments, resolve stakeholder conflicts, improve customer experiences, and deliver scalable solutions. Serves as a subject matter expert while supporting AI, automation, and strategic absence management initiatives.

Leads enterprise quality engineering for strategic and corporate technology portfolios. Owns quality strategy, release testing, risk posture, standards, metrics, and governance. Directs testing pods, drives automation and AI-enabled quality practices within CI/CD and DevSecOps pipelines, and partners with product, engineering, architecture, and support leaders to improve release confidence and production stability. Mentors quality engineering staff and manages stakeholder relationships across a regulated enterprise.

Architects, deploys, and operates secure, resilient cloud infrastructure across AWS, Azure, and VMware. Provides cloud security direction, implements IAM and configuration management, monitors threats, manages vulnerabilities and remediation, supports incident response, ensures regulatory compliance, and advises application and infrastructure teams. The role also oversees cloud vendors, security assessments, hardening, encryption, and secure application delivery in regulated banking or insurance environments.

Leads enterprise quality engineering for technology services, cybersecurity, and AI/data portfolios. Owns quality strategy, release gates, risk posture, testing standards, automation, CI/CD and DevSecOps adoption. Directs release testing teams, establishes infrastructure, security, data, model, resilience, and performance testing practices, and partners with senior leaders to improve delivery confidence and production stability. Defines quality metrics, reduces defects and audit findings, mentors QE staff, and drives adoption of AI-enabled testing.

Leads a team of absence claims managers administering short-term disability, statutory, and paid family medical leave processes. Oversees performance, quality, compliance, coaching, escalation management, client partnerships, metrics, and continuous improvement. The role develops team talent, addresses operational challenges, maintains service levels, and drives consistent claims experiences across clients and products.

Coordinates business and technology projects from planning through implementation across Waterfall, Agile, and hybrid environments. Maintains project plans, dashboards, RAID logs, dependencies, risks, issues, meeting materials, and status reports. Facilitates meetings, tracks action items, coordinates testing and rollout activities, and supports stakeholder communication across multiple workstreams. Helps identify delivery risks and dependencies while promoting accountability, transparency, and timely project execution.

Manages an assigned long-term disability claims caseload by evaluating eligibility, reviewing medical and contractual information, calculating benefits, developing case plans, and making timely claim decisions. Communicates with customers, employers, physicians, attorneys, and vocational rehabilitation counselors to clarify information and facilitate return-to-work outcomes. Maintains customer service standards, compliance requirements, performance guarantees, documentation, and claim-processing timelines.

Develops and executes sales strategies for third-party distribution of insurance products. Builds relationships with brokerage general agencies, independent marketing organizations, producer groups, and brokers; drives sales growth, market share, and cross-selling. Coordinates sold-business processing, conducts client meetings and speaking engagements, maintains sales reports, manages budgets and sponsorships, and serves as a subject matter expert. Requires long-term care market sales experience, FINRA licenses, and strong communication and relationship-building skills.

Conduct fundamental credit research, investment analysis, and portfolio surveillance for high-yield bonds and leveraged loans. Present recommendations to investment committees, assess relative value and portfolio fit with portfolio managers and traders, conduct issuer due diligence, maintain market relationships, prepare research reports, and monitor holdings to support portfolio positioning and alpha generation.

Leads enterprise client management strategy and performance across New York Life Group Benefit Solutions. Establishes standards, KPIs, reporting frameworks, and strategic alignment across regions and market segments. Partners with sales, distribution, product, underwriting, claims, and service leaders to improve retention, growth, renewals, forecasting, and client outcomes. Influences senior stakeholders in a matrix environment, sponsors key initiatives, and coaches client management leaders without direct reporting authority.

Leads enterprise release governance across technology organizations, owning the release calendar, dependency coordination, readiness standards, risk assessment, exceptions, and executive go/no-go decisions. Partners with delivery teams, Quality Engineering, ServiceNow Change Management, CAB, cybersecurity, infrastructure, data, business stakeholders, and communications. Ensures releases have adequate testing, validation, recovery, training, and communications evidence while reducing incidents, rollbacks, emergency changes, and recurring defects.

Develop and support full-stack cloud applications using React, TypeScript, Vite, AWS services, REST APIs, and Varicent ICM. Build reusable frontend components and backend services, write unit and integration tests, troubleshoot issues, participate in code reviews and Agile ceremonies, and follow GitHub and CI/CD practices. Collaborate with engineering, QA, product, and technology teams to deliver secure, scalable, maintainable solutions.

Develop and deploy machine learning, generative AI, and agentic AI solutions across the model lifecycle. Responsibilities include feature engineering, model training and validation, statistical experimentation, cloud operationalization, LLM/RAG implementation, agent evaluation, API and dashboard integration, UI prototyping, monitoring, governance, documentation, and CI/CD collaboration. The role partners with data scientists, engineers, product teams, and business stakeholders to deliver secure, scalable, outcome-driven AI capabilities.

Own the strategy, development, roadmap, governance, and lifecycle management of New York Life’s guaranteed income annuity product suite. Lead cross-functional product initiatives from research and business case development through regulatory approval and launch, advise executive leadership, monitor competitive and regulatory trends, manage product professionals, cultivate distribution partnerships, and support sales education and adoption.

Build and evaluate AI security solutions across cloud and third-party platforms. Develop prototypes, test security capabilities, assess vendor claims, identify technical risks, and create reusable security patterns. Focus on agentic AI security, including identity, authorization, MCP, policy enforcement, tool access, and agent communication. Apply software development, AI applications, cloud platforms, APIs, security testing, and technical documentation skills while researching emerging technologies and communicating recommendations.

Manage securities regulatory reporting, disclosures, filings, customer complaints, regulatory inquiries, and examinations involving FINRA, the SEC, and state regulators. Analyze complex matters under Forms U4 and U5 and FINRA Rule 4530, coordinate responses and deadlines, maintain documentation and controls, advise business personnel and agents, review work, support training, and recommend process improvements.

Leads enterprise IT program management and Agile delivery for EUC initiatives. Responsibilities include PI planning, sprint facilitation, roadmap and capacity management, work prioritization, risk and dependency tracking, vendor coordination, release governance, and executive reporting. The role partners with engineering, operations, product, leadership, and managed service providers to improve delivery predictability and manage infrastructure modernization programs.

Supports finance operations through financial analysis, reporting, accounting, reconciliations, journal entries, payments, and period-end activities. Maintains corporate and shareholder records, coordinates governance meetings, prepares documentation, and responds to routine inquiries. Uses SQL, Excel, Databricks, SAP, and approved AI tools to validate data, build reports, improve recurring processes, and document procedures. Requires sound judgment, attention to detail, and the ability to escalate complex issues.

Leads process discovery, redesign, and implementation of AI-enabled legal workflows. Translates legal and business requirements into workflow logic, prompts, playbooks, automations, and configured solutions. Builds prototypes, tests and validates workflows, manages implementation and user acceptance testing, supports training and change management, and continuously improves solutions based on performance and feedback. Partners with attorneys, technology teams, vendors, and business stakeholders to establish scalable legal engineering practices.

Sources and evaluates venture investment opportunities, leads due diligence and financial modeling, manages portfolio and fund relationships, conducts market and thematic research, and presents investment recommendations to senior leadership. The role also identifies strategic opportunities across portfolio companies and develops expertise in technology-focused sectors such as fintech, insurtech, AI/ML, enterprise software, data infrastructure, and cybersecurity.