Jobs at New York Life

Serves as strategic partner to the Head of Field Experience, translating strategy into priorities, coordinated execution, and measurable outcomes. Drives cross-functional alignment, executive communications, leadership decision-making, organizational effectiveness, and field connectivity. Oversees critical initiatives, synthesizes complex business information, develops recommendations and presentations, and builds relationships across Agency and enterprise functions to improve organizational performance.

Supports investment trading systems by setting up and reviewing Aladdin security masters, maintaining issuer data and limits, reconciling Aladdin with source systems, coordinating reports, and implementing system enhancements. The role also supports Bloomberg, Market Axess, and Tradeweb while partnering with technology and business teams.

Provides strategic legal counsel to New York Life’s Absence Management business on leave administration, disability, paid family and medical leave, workplace accommodations, employee benefits, insurance, and related products. Advises on regulatory developments, product lifecycle, operations, marketing, client arrangements, risk mitigation, and commercial contracts. Partners with cross-functional stakeholders, drafts and negotiates agreements, supports product launches, and develops scalable legal guidance and processes.

Own the wealth experience within NYL360 by translating advisor and stakeholder needs into prototypes, user stories, acceptance criteria, and sprint-ready backlogs. Coordinate with Design, Engineering, Data, Testing, and field teams; manage dependencies and delivery; support QA and user acceptance testing; document defects and resolutions; and contribute to releases, pilots, communications, and feedback loops. The role also requires applying AI tools and simplifying complex wealth and legacy-system workflows.

Supports administration, configuration, testing, integrations, releases, troubleshooting, and continuous improvement for SAP SuccessFactors Recruiting and Onboarding and Eightfold Talent Acquisition. Partners with Talent Acquisition, HR teams, Technology, and vendors to translate requirements into scalable solutions, resolve system issues, maintain documentation, support reporting, and improve recruiting and onboarding processes and user experiences.

Leads enterprise data analytics and insights initiatives, using statistical modeling, predictive analytics, dashboards, and performance metrics to guide strategic decisions. Partners with Digital Services, Operations, Product, Technology, and executive stakeholders to establish objectives, identify opportunities, optimize performance, and drive data-informed decision-making. Manages cross-functional analytics projects, communicates recommendations to leadership, and mentors team members.

Supports workforce planning and operations across a technology organization. Responsibilities include headcount and hiring planning, workforce analytics, reporting, organizational data quality, operating cadences, process improvement, cross-functional coordination, and executive communications. The role partners with Technology, Finance, Human Resources, Talent Acquisition, Procurement, and other stakeholders to translate business priorities into workforce plans and actionable insights.

The Director of AI/Agentic Experience Strategy leads AI-driven customer lifecycle strategies, facilitates AI experience design, and collaborates across teams to enhance consumer interactions in financial services.

Lead continuous improvement sustainability across a business unit by coaching senior executives, assessing CI maturity, translating findings into strategic priorities, and overseeing improvement plans. Drive value creation, productivity gains, balanced scorecard performance, and sustained adoption of CI systems. Facilitate cross-functional forums, deliver training, integrate advanced CI tools, and influence enterprise methodology through the Center of Excellence. Partner with leaders across functions to embed CI into strategy, planning, and performance reviews.

Manages absence and leave cases, including FMLA, PFML, CPL, and ADA, by investigating eligibility, reviewing medical certifications, applying legal and policy requirements, communicating decisions, coordinating extensions, and supporting return-to-work needs. The role works with employees, employers, medical professionals, clients, and vocational rehabilitation counselors while meeting service, quality, compliance, and processing-time standards.

The Director of AI Search leads New York Life's AI Search strategy, overseeing AI acquisition strategies and driving AI innovation in marketing experiences. The role requires collaboration across functions to optimize content for AI discoverability and define future-state AI experiences while maintaining compliance and stakeholder alignment.

Manages a portfolio of group benefits clients and brokers, supporting renewals, underwriting negotiations, retention, service, and policy growth. Identifies upsell and cross-sell opportunities, coordinates with underwriting and internal teams, maintains compliance and pipeline records, and represents the company at industry events. Completes structured training and develops readiness for promotion to Account Executive. Requires domestic travel of up to 30%.

Design, modernize, operate, and support enterprise Windows 365 Cloud PC and Azure Virtual Desktop environments. Engineer host pools, images, FSLogix profiles, scaling, security, identity, networking, application delivery, monitoring, and automation. Apply Windows 11, Intune, Group Policy, patching, and endpoint security expertise while troubleshooting complex platform issues. Develop persona-based workspaces, improve user experience, document solutions, support governance, and collaborate across infrastructure, security, identity, application, and operations teams.

Design, modernize, and operate enterprise Windows and digital workspace platforms across physical, virtual, and cloud environments. Engineer Windows 11, Autopilot, Intune, Group Policy, security baselines, AVD, Windows 365, Azure VMware Solution, FSLogix, profiles, applications, and persona-based workspaces. Automate provisioning and lifecycle processes using PowerShell and infrastructure-as-code tools. Establish governance, monitoring, documentation, security, and operational standards while partnering with infrastructure, security, application, and operations teams.

Leads client coverage for high-net-worth advisors and clients with $5M+ in investable assets. Coordinates client relations, implementation, investment strategy, and specialist teams; develops customized wealth solutions; drives business development and multi-product relationships; handles escalations; ensures regulatory and fiduciary compliance; and mentors coverage specialists.

Investigates and administers disability and Waiver of Premium claims by reviewing medical documentation, applying policy provisions, determining eligibility, processing payments, and communicating decisions with customers, employers, and business partners. The role requires managing multiple claims, gathering information, collaborating with medical and vocational experts, meeting service standards, and adhering to compliance procedures.

Provides hands-on technical leadership for Field Experience architecture across applications, cloud, data, APIs, events, cybersecurity, and AI. Defines enterprise target architectures, reusable patterns, modernization strategies, and reference implementations; guides planning, advisor workflows, and responsible generative and agentic AI adoption. Partners across business and technology teams, solves complex cross-domain engineering challenges, mentors senior technical talent, and influences architecture standards without direct management responsibility.

Supports technology-enabled business change for the Business Solutions team by diagnosing process inefficiencies, defining initiatives, documenting requirements, evaluating build-buy-integrate options, coordinating cross-functional stakeholders, tracking dependencies and risks, and preparing recommendations for technology investments and sequencing.

Supports HR technology delivery by gathering requirements, analyzing business processes and data, documenting integrations, coordinating roadmap workstreams, and supporting testing and releases. The role works across SAP SuccessFactors, SAP Cloud Integration, reporting tools, SaaS platforms, automation, and emerging AI capabilities. Responsibilities include requirements analysis, process mapping, data validation, system integration testing, user acceptance testing, Agile ceremonies, product evaluations, and collaboration with business stakeholders, developers, and technology teams.

Provides senior technical leadership for enterprise integrations, DevOps, cloud platforms, APIs, and backend applications. Designs AWS solutions, develops and troubleshoots Java/Spring Boot services, leads secure API integrations, manages certificates and production incidents, and supports platforms including MuleSoft, Salesforce, and Twilio. Owns CI/CD and deployment practices using Harness, Jenkins, GitHub, Docker, and Terraform. Mentors engineers and applies AI coding agents and MCP to development, debugging, documentation, and automation.