Teams at New York Pilates

Lead and operate the member support function: manage and develop the support team, handle escalations, oversee multi-channel communications, analyze support metrics and feedback, and implement scalable systems and automation to improve member experience and operational efficiency.

Lead operations across NYC and Hamptons studios, drive revenue and KPIs, develop studio managers, support new studio openings, ensure brand consistency, and use data to improve performance and profitability.

Lead daily studio operations, drive revenue and class utilization, manage staffing/scheduling/payroll, hire and train teams, maintain brand standards, resolve student issues, and foster a welcoming community to support studio performance.