Teams at New York Psychotherapy and Counseling Center (NYPCC)

Provide individual and family therapy to a diverse child, adolescent, and adult population; develop and review treatment plans; document progress notes; assess clients; manage cases and crises; attend supervision and staff meetings; maintain clinical records; perform duties as assigned by supervisor.

Greet clients, manage check-in/out and phone calls, schedule appointments, process referrals and prior authorizations, support prescribers and interdisciplinary teams, maintain EMR records and HIPAA compliance, perform general clerical duties and clinic opening/closing tasks.

Manage a high-volume mental health intake process: schedule appointments, conduct intake triage (virtual and phone), perform ~40–45 daily client interactions, match clients with therapists, handle caseload reassignments, enforce no-show policies, and support continuity of care.