Jobs at NICE

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.

The Account Executive will drive new business in Public Safety agencies, managing the sales cycle and building strong relationships with stakeholders across a seven-state territory.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Own relationships with key contact center customers from implementation through ongoing use. Resolve complex technical and customer issues, coordinate with support, professional services, product, and engineering teams, meet SLA targets, and drive customer satisfaction, retention, product adoption, and referenceability. Serve as a trusted technical advisor for large, complex accounts.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Owns relationships with key contact center customers from implementation through ongoing adoption and success. Resolves complex technical and customer issues, coordinates with Support, Professional Services, Product Management, and Engineering, ensures SLA performance, and drives customer satisfaction, retention, expansion, and referenceability.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Serves as a strategic customer success leader for enterprise accounts, driving adoption, customer health, retention, renewals, and value realization. Acts as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical issue resolution. The role also mentors peers, improves processes, and supports strategic account planning. Requires occasional after-hours support and 20% travel to customer sites and company meetings.

Drive net-new business, pipeline growth, and revenue across public safety and 911 agencies in a multi-state territory. Own the full sales cycle, conduct consultative discovery, position solutions, navigate public-sector procurement, manage partners, respond to bids, and close complex opportunities. Build relationships with emergency communications leaders, procurement teams, IT stakeholders, and executives while collaborating with presales, product, marketing, legal, and services teams.

Drives net-new business, pipeline growth, and revenue across a seven-state public safety territory. Owns the full sales cycle, develops relationships with 911 and government stakeholders, navigates public-sector procurement, responds to RFPs and bids, collaborates with channel partners and internal teams, and positions NiCE public safety solutions. The role requires consultative selling, strong knowledge of 911 and criminal justice workflows, technical presentation skills, and approximately 50% travel.

Provides pre-sales business and technical leadership across the NiCE Actimize portfolio. Leads customer discovery, solution design, demonstrations, prototypes, proof-of-concepts, RFI/RFP responses, and executive presentations. Translates financial crime, risk, and compliance needs into enterprise software architectures and value propositions while addressing integration, deployment, security, scalability, and implementation considerations. Collaborates with sales, product, engineering, services, and partners to advance opportunities and influence product strategy.

Drives net-new business, pipeline growth, and revenue across Public Safety and 911 agencies in a multi-state territory. Owns the full sales cycle, develops agency and partner relationships, navigates public-sector procurement, responds to RFPs and bids, delivers solution demonstrations, and collaborates with presales, product, marketing, legal, and professional services teams. Requires strong knowledge of 911, Public Safety, Criminal Justice workflows, and consultative technology sales.

Leads NiCE Actimize’s global partner sales strategy, overseeing reseller, implementation, consulting, SI, and strategic alliance relationships. Manages regional Partner Sales Managers and drives partner recruitment, enablement, certification, indirect bookings, lead generation, joint marketing, and go-to-market execution. Requires extensive global partner sales leadership, financial solutions experience, executive communication, and willingness to travel.

Supports public safety sales opportunities by demonstrating software solutions, conducting needs assessments, responding to RFPs, developing scopes of work, and presenting value propositions. Partners with account executives, product management, professional services, and other teams while engaging public safety agencies and government decision-makers. Requires knowledge of criminal justice workflows and digital evidence, consultative selling experience, and approximately 50% travel within the assigned territory.

Build sample applications, proof-of-concept integrations, and developer tools connecting NICE CXone with partner platforms. Document integration patterns, troubleshoot API and authentication issues, support partner onboarding, and translate partner feedback into product and engineering requirements. The role requires software development experience, REST API integration expertise, web technology knowledge, strong debugging and problem-solving skills, and the ability to communicate with technical and non-technical partners.

Lead client-facing AI program governance and delivery as PMO manager. Translate business objectives into AI roadmaps and OKRs, oversee AI/ML lifecycle, ensure data readiness, model validation, deployment, and responsible AI compliance. Manage PMO standards, portfolio prioritization, AI-augmented reporting, and lead executive communications while mentoring PMs, TPMs, and analysts.

The Account Executive will drive enterprise sales of NICE Actimize solutions to financial services organizations. Responsibilities include achieving sales quotas, negotiating enterprise agreements, leading sales activities, developing C-level relationships, identifying customer opportunities, coordinating with sales engineers and IT users, and supporting purchasing agreements. Candidates need at least three years of software sales experience in financial services and knowledge of anti-money laundering solutions.