Teams at NICE

The AI Solution Strategist will drive AI product strategy and customer success, overseeing the design and deployment of conversational AI agents, while collaborating with technical teams and stakeholders to ensure the projects meet business requirements and enhance customer experiences.

The Senior Technical Account Manager acts as the main contact for key customers, ensuring their success with NiCE products through relationship management, technical support, and proactive engagement.

The Scale Customer Success Manager drives adoption and retention for small-to-mid market customers through digital-first strategies and customer success playbooks, partnering with sales and product teams to enhance the customer experience.