Teams at NMI

Lead 2–3 software teams (12–20 engineers), owning people management, hiring, retention, and stakeholder communication. Drive adoption of AI tools, guide technical debt and platform investment decisions, and partner with tech leads and Product Owners to keep delivery aligned and healthy in a regulated payments environment.

Provide ticket-based (and occasional phone) support to affiliates and partners across NMI products; liaise with third parties and acquirers to ensure compliant solutions; support internal teams, update/create documentation, and contribute to projects improving customer experience. Work remotely from the United States with hours aligned to EST/CST.

Lead delivery for Billing and Data teams, manage backlogs, conduct UAT, ensure releases meet standards, and maintain platform knowledge.