Senior Product Manager, Customer Experience
Greater NYC Area
3 weeks ago
Work cross-functionally with product/engineering and our Customer Experience (CX) team to deliver an amazing, comprehensive, efficient customer experience to our users, using all channels available.
Deeply understand our CX team's existing processes and tools, their genesis and value, syncing regularly with the team to gather their pain points, identifying areas of improvement, and prioritizing solutions with the highest impact towards our company objectives.
Use data to inform and identify opportunities to streamline or automate using AI and machine-learning techniques across different CX initiatives, collaborating with our data scientists to generate hypotheses for experimentation while recognizing edge cases to build out comprehensive functional requirements.
Serve as a fulcrum between the Product team and our CX team, becoming the company’s product domain expert and champion for CX. This role will report to the Vice President of Product.