Head of Customer Experience
Greater NYC Area
2 weeks ago
Lead an existing customer support team of 30+, including support specialists, managers, operations specialists, and directors; and grow your team to match Noom’s continuing user and product growth.
Develop a strategy and roadmap for customer experience, including new initiatives to improve performance, drive short-term and long-term user retention, scale to multiple product lines for a range of consumer- and enterprise-facing customers, and expand globally.
Bring best-in-class support practices from other industries and companies to Noom, while innovating your way to new best practices, utilizing our expertise in psychology, technology, and data.
Represent and champion the customer experience function within Noom, to the executive team, other departments, and external stakeholders. This role will report to the Vice President of Product.