Teams at North Mill Equipment Finance, LLC

Manage strategic partner loan transactions from application through funding, ensuring accurate documentation, compliance, system updates, and timely processing. Build partner relationships, respond to transaction inquiries, resolve discrepancies, maintain organized records, and collaborate with Sales, Underwriting, and Operations. Identify process improvements that enhance efficiency and partner experience. The role requires knowledge of working capital loans, strong communication and analytical skills, attention to detail, and proficiency with Microsoft Office and CRM systems.

Develops and delivers onboarding, enablement, and ongoing training for sales, underwriting, funding, and servicing teams. Creates instructional materials, facilitates virtual and live sessions, supports CRM and process changes, participates in user acceptance testing, and reinforces compliance and system best practices. Measures training effectiveness through ramp time, adoption, adherence, and performance data while partnering with Revenue Operations, Sales, Operations, Compliance, Technology, and HR.

Lead the digital product roadmap for borrower journeys, growth initiatives, onboarding, loan applications, and self-service experiences. Use product analytics and SQL to identify friction, prioritize features, and measure outcomes. Collaborate with design, engineering, marketing, and analytics teams while managing backlogs, sprints, stakeholder alignment, and customer-facing product launches. The role also requires familiarity with fintech lending compliance and growth metrics such as conversion, activation, and retention.