Teams at Northbeam

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

Advise eCommerce clients on media buying, budget allocation, creative strategy, attribution, and growth across Meta, Google, TikTok, and other channels. Conduct data reviews and growth audits, translate attribution and marketing mix modeling data into actionable recommendations, support onboarding and retention, and guide experimentation, scaling, and LTV:CAC improvement. Collaborate cross-functionally to communicate customer needs and develop repeatable benchmarking, goal-setting, and executive reporting playbooks.

Own the technical health of existing customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines. Diagnose data quality issues and technical risks, resolve problems or coordinate escalations, and communicate findings to customer-facing and technical teams. Develop health checks, documentation, and runbooks while identifying recurring issues for standardization and product improvement.