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Artificial Intelligence • Machine Learning • Software • Analytics
Lead Nory’s US customer success function, owning retention, adoption, expansion, and strategic customer relationships. Build an AI-native CS operating model using automation, health scoring, churn prediction, and data-driven playbooks. Recruit, coach, and develop the team; establish scalable processes and SOPs; drive adoption of Nory’s AI product; and collaborate with Sales, Product, Onboarding, and Support to improve the customer lifecycle.
