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Artificial Intelligence • Productivity • Software
Design and run mixed-methods research (qual + quant) to understand AI-driven growth experiences, adoption, monetization, and pricing. Use interviews, usability testing, surveys, diary studies, and advanced quantitative pricing studies. Leverage AI tooling to scale research, synthesize insights, and drive product and business decisions across cross-functional teams.
Artificial Intelligence • Productivity • Software
Own the full customer lifecycle for enterprise accounts: discovery, co-design and live demos, commercial sizing and close, early implementation handoff, and expansion/renewal planning. Drive outbound motions with BDRs, navigate procurement/legal/security reviews, and ensure credits sold translate to adoption and consumption. Partner with Outcomes Architects for onboarding and long-term expansion.
Artificial Intelligence • Productivity • Software
Own and improve bug reporting, escalation, tracking, and resolution workflows for product quality. Partner with Product and Engineering to measure and optimize CX bug management, incident response, and KPIs. Build documentation, training, QA processes, and data-driven recommendations to scale support experiences.










